📨 A work request is what a tenant or visitor reports through your public form, placed where they marked it. Take it from Open to Completed and keep the reporter informed on the way.
Where requests arrive
A work request is submitted through the public reporting form, without a Vyer account. It appears under the Work orders topic with the type filter set to Work requests, on the site the form belongs to.
Who is told depends on each member's own settings: in Profile settings, choose whether to get an email when a new work request is created, for all your sites or only My sites, and whether to be added as a collaborator on every new one. See Choose which emails you get. A reporter who left an email address gets an automatic confirmation.
The card shows the Reporter with the contact details they gave, the Category they picked, their description and photos, and the marker they placed. Correct the category if they picked the wrong one; the Dashboard counts requests by category.
Handle it
A work request has the same card as a work order: set an Assignee, Priority and Due date, add Collaborators, connect it to a space or asset under Relation (room or asset), and write internal notes under Add a comment.... Comments are for members; the reporter never sees them.
Change the Status from Open to In progress, On hold, Completed or, for a request that is not yours to fix, Rejected.
Keep the reporter informed
When you change the status, a dialog opens with a ready-made message, such as The issue you reported is now in progress in your site. Edit it if you like and click Save & send email, or close the dialog to change the status without writing.
To write at any other time, open Communication with reporter on the card and click Send new message. Every message sent is listed there. Messages go by email to the address the reporter gave; a reporter who left none cannot be reached.
Reporter messages can be switched off for an organization, a site or a building. The card then says Reporter messages are disabled for this issue.
Close or remove it
Set the status to Completed when the job is done. Only Admins and Owners can Delete work request; everyone else keeps it as a record. Edit public reporting form in the card's menu opens the form the request came from.
If it doesn't work
No email arrived when a request came in
Check your own choice in Profile settings, and whether the site is under My sites if you chose that option.
The reporter did not get my message
The reporter left no email address, or reporter messages are switched off for this site. Look for the note on the card.
I cannot delete a request
Deleting is for Admins and Owners. Set the status to Rejected or Completed instead. See what each role can do.
