🛠️ If your operations team works in Rekyl, every work request that arrives in Vyer on the sites you choose becomes a work order in Rekyl the moment it is created, with the reporter's details and a link back to Vyer.
What the connection does
A new work request on one of the chosen sites, from the public reporting form or created by a member, is sent to Rekyl at once. Nothing happens for work orders or drawing edits.
Rekyl receives the title, the description, the site and building, the priority, the reporter's name, email and phone, the request's number, how many photos it has, and a link that opens it in Vyer.
Rekyl sends one status back. When the work order is started in Rekyl, the work request in Vyer is set to In progress. Every later status, and every message to the reporter, is set in Vyer. A later change made only in Rekyl does not reach Vyer, so the reporter does not hear about it. See Keep the reporter informed.
If Rekyl cannot be reached, Vyer tries again, after a minute, after three hours and after twelve.
Get connected
Vyer sets the connection up for your organization. Have ready, from Rekyl: your tenant id, company id, an API key and the project new work orders should land in. From Vyer: the list of sites to include, which you can take from the Sites export. Contact support; see Reach us from the app.
If it doesn't work
A work request did not reach Rekyl
The site is not in the connection's list, or the item is a work order rather than a work request. Ask support to add the site.
Vyer does not follow the status in Rekyl
Rekyl only sets In progress in Vyer. Set every later status in Vyer, and the reporter is told.
