📵 No signal in the basement? Download the inspection before you go in, do the round offline, and let Vyer sync your work when you are back on the network.
Download an inspection
While you are online, open the inspection from Inspections or from the link in the email that assigned it to you.
Tap the menu at the top of the inspection and choose Download inspection offline.
Confirm. Only this inspection is downloaded, and it is marked Available offline.
Everything you have downloaded is listed under More, then Offline downloads. On a computer the same page is under Account.
Do the round offline
When the connection drops, a banner says You are currently offline. Open the inspection from Offline downloads and work as usual: mark tasks, add notes and photos, and create work orders from the tasks. It is all saved on your phone.
A few things wait until you are back online: completing the whole inspection, Complete all and skipping all remaining tasks, the outdoor map, and anything you did not download. The floor plan of a downloaded inspection works offline.
Sync when you are back
Once the phone has a connection, your changes upload on their own. A task shows Waiting to sync, then Syncing, then it is done. If you see Offline Sync Failed, open Offline downloads and tap Sync all. Then complete the inspection as usual.
Keep downloads up to date
Changes a colleague makes after your download may not be on your phone. While you use the app online, Vyer refreshes your downloads at least every 24 hours; Offline downloads shows Last synced for each one, and Sync all refreshes them right away.
Remove a download
On Offline downloads, choose Remove Download, or open the inspection and choose Remove offline inspection from its menu. The inspection itself stays in Vyer; only the copy on your phone goes.
⚠️ Clear all stored data under Advanced settings removes every download and any change that has not synced yet. Sync first. See Get help and report a problem.
If it doesn't work
Download inspection offline is grayed out
You are offline. Downloading needs a connection; it is the one step to do before you go in.
Colleagues cannot see what I did
Your changes have not synced yet. Go online, open Offline downloads and check for Waiting to sync or Offline Sync Failed.
