💬 Something does not look right, or you cannot find a function? Reach the Vyer team from the app or by email.
Reach us from the app
On a computer: click the chat icon at the bottom right of the screen.
On a phone: tap More, then Chat and support.
By email: support@vyer.com.
The chat is answered by the Vyer team on weekdays, 09:00 to 17:00 Swedish time. Outside those hours, leave a message and we reply when we are back.
Include these four things
We can help sooner when we see what you see.
Which site, building and floor you were on.
What you clicked and what you expected to happen.
A screenshot, or the link from your browser's address bar.
Which device and browser you use.
Try these two things first
Reload the page. Many issues are a stale view. If a new version of Vyer is available, the app asks you to reload; do it.
Clear stored data. Vyer keeps a copy of your data in the browser so it works offline. If the app is stuck or shows old information:
Open Profile settings.
Click Advanced settings.
Under Data settings, click the delete icon next to Clear all stored data.
⚠️ This signs you out and removes everything Vyer stored in this browser, including inspections downloaded for offline use and any changes that have not synced yet. Your data on the server is not affected, so go online and let the app sync before you clear. Sign in again afterwards.
Report a wrong drawing or fix wrong data
If the drawing does not match the building, report a drawing edit from the map so the model can be corrected. If an asset or a space has the wrong information, edit it directly; every change is logged, so nothing is lost.
Get access you are missing
A page that says Contact an admin to get access to this content means your role does not give you access. Ask an Admin in your organization. See Get access when something is missing.
