Fix common technical problems

🗺️ Find your way around the Vyer screen on a computer: the map, the side navigation, the site and building selector, the list and the toolbar. On a phone, see Navigating the mobile app.

Side navigation

The bar on the far left.

• Search: find anything in your portfolio: sites, buildings, spaces, areas, assets, work orders, inspections and drawing edits.

• Inbox: notifications that concern you, such as new work requests or upcoming inspections.

• Dashboard: your portfolio in charts and tables.

• Files: documents and images, sorted by site and building.

• Topics: Assets, Work orders, Inspections, Areas, Spaces and Drawing edits. Choose one and its list opens beside the map.

• Your organization's logo at the bottom: switch organization, open a page under Organization settings (Sites, Members, Asset types, Inspection types, Public forms, Data fields), or under Account open Settings, Offline downloads or Logout.

Map view

With no building selected you see the outdoor map: a world map with a marker for every site. Zoom in to see building footprints and property boundaries. Select a building and the indoor map opens: the floor plan, in 2D or 3D.

Site and building selector

The field at the top left, Select site or building. Search by name or address, or pick from the list. My sites at the top of the list shows only the sites you have starred. See Star the sites you work with.

Floor selector

On the right edge when a building is open. Pick a floor to see its plan. Show building returns to the whole building. From here you also reach Open building detail card and Open site detail card.

List and table

When a topic is chosen, the list shows the items in your current view. 💡 Tick Results based on the map view to limit it to what the map shows.

Use Page View to switch between the list, the table and the map. The table shows every field as a column and is where you sort, filter and edit many items at once.

Click an item, on the map or in the list, to open its detail card. Show full detail expands it; Show at side keeps it next to the map.

Toolbar

The bar at the bottom center of the map.

• Add new: create a site, building, asset, work order, inspection, inspection task, area or drawing edit. What is offered depends on your role and on where you are.

• Select and Hand tool: with Select, click and drag to pick several items at once; with Hand tool, drag to pan. Hold Space to switch temporarily. Shown when a building is open.

• Measure: Measure distance or Measure area on the floor plan. Shown when a building is open. See Measure distances and areas.

• Zoom in and Zoom out.

• Switch to 3D view and Switch to 2D view.

• More options menu (three dots): Fullscreen, View settings, PDF export of the current floor plan, and Center view to return to the overview of the building.

Layers button

The layers icon at the top right of the map.

• Map type: Default or Satellite.

• Data Layers: color the spaces on a floor by the value of a field, for example room category. A building and a floor must be selected. See Color a floor with a data layer.

Settings

Settings in the account menu opens on Profile settings, with the settings pages listed on the left. Under Account: Profile settings, Notifications, Organization settings, Advanced settings and Offline downloads. Under Organization: Sites, Members, Asset types, Inspection types, Public forms, Data fields and SSO settings. Privacy policy and Terms of service are under Legal. You only see the pages your role can use: Organization settings and everything under Organization except Sites are for Admins and Owners. Back to app returns you to where you were.

Help chat

💬 The chat icon at the bottom right opens a conversation with Vyer support. On a phone, use Chat and support under More. See Contact us.

Next

• Find a property and open a building

• How Vyer is organised: sites, buildings, floors, spaces, assets

• Roles and what you can do

📱 Vyer on a phone is the same app as on a computer, arranged for a small screen and for one hand. Install it from your browser first so it opens like any other app. See Add Vyer to your phone's home screen.

Top of the screen

• Site and building selector: tap Select site or building to search or pick a site, a building and a floor. My sites at the top of the list shows the sites you have starred.

• Search (the magnifier at the top right): find anything in your portfolio.

• Topics, directly below: Assets, Work orders, Inspections, Areas, Spaces, Drawing edits. Tap one to work with that kind of item.

Map

With no building selected you see the outdoor map with a marker for every site. Tap a marker to select the site, then a building to open its floor plan. Tap any marker on the plan to open its detail card.

The button above the bar

When a topic is chosen, a button in the center above the bottom bar switches between the map and the list. List (with the number of items in view) opens the list; Show map or Show model takes you back to the map.

Bottom bar

• Overview: the map.

• Dashboard: your portfolio in charts and tables.

• +: add a site, building, asset, work order, inspection, inspection task, area or drawing edit. What you see depends on your role and where you are.

• Inbox: notifications that concern you.

• More: switch organization, open Sites and Members under Organization settings, and under Account reach Settings, Offline downloads, Chat and support, Toggle fullscreen and Logout.

Settings

Settings under More lists the settings pages you can use on a phone: Profile settings, Notifications, Organization settings, Advanced settings and Offline downloads under Account, and Sites and Members under Organization. Organization settings and Members show for Admins and Owners only. Tap a page to open it; Back to settings returns to the list.

💡 Asset types, Inspection types, Public forms, Data fields and SSO settings are only available on a computer.

Floor selector

Shown at the bottom right when a building is open. Tap a floor to see its plan. Show building returns to the whole building. More gives you Open building detail card and Open site detail card.

Layers button

The layers icon at the top right of the map opens:

• Map type: Default or Satellite.

• Data Layers: color the spaces on a floor by a field value. A building and a floor must be selected.

• Map interactions: Tilt, Center, Distance measurement, Area measurement and Fullscreen. See Measure distances and areas and Use layers to color the map.

• View settings.

Detail card

Tap an item on the map or in the list to open its detail card at the bottom of the screen. Show full detail expands it to the full screen; the back arrow returns you to the map.

Working offline

No signal in the basement is normal. Download an inspection before you go in, do the round offline, and your changes sync when you are back online; a banner says You are currently offline while you are disconnected. See Work offline on your phone.

Next

• Add Vyer to your phone's home screen

• Navigating Vyer

• Which devices and browsers work with Vyer

🔑 Got an invitation to Vyer? Accept it, set a password and you land on the map. Accounts are created by invitation only, so if you have none yet, ask your administrator.

Accept your invitation

You cannot sign up on your own. An administrator in your organization invites you by email. The email is called You have been invited to join "your organization" on Vyer by … and has an Accept invitation button.

Create your login

1. Click Accept invitation in the email.

2. The page Create your Vyer Account opens. Your email is already filled in.

3. Enter your first name, last name and phone number. They are optional, but they help colleagues find you.

4. Choose a password of 8 to 255 characters.

5. Click Register.

You are signed in and land on the map.

Accept with your existing account

If your email already has an account, Accept invitation takes you to Profile settings. Sign in if asked. The new organization is listed under Pending invites. Click Accept.

If it doesn't work

The invitation has expired

An invitation is valid for 7 days. Ask the person who invited you to open the Members page and choose Renew invite. You get a fresh email.

You have not received an invitation

Ask an administrator in your organization to invite you. Vyer support can't invite users for you.

Your organization signs in with single sign-on (SSO)

Your administrator creates your account in your company's identity provider, and you sign in with Sign in using your organization account. No invitation email is sent. See Sign in with your organization account (SSO).

Open a property you know

Open a property you know well. It is easier to see what is right and what is missing. Then follow Your first week in Vyer.

Next

• Sign in to Vyer

• Navigating Vyer

• Add Vyer to your phone's home screen

• Learn Vyer based on your role

🗂️ If you administer Vyer for your organization, you decide who gets access and how assets and fields are named. Most of this needs the Admin role.

Invite members and set roles

Invite people from the Members page in Settings. Editors create and edit, Viewers read and Admins configure. To limit a member to some sites, set their Site access to Custom selection. Invitations last 7 days; renew them from the same page.

→ Invite your colleagues · Roles and what you can do

Define asset types

Asset types decide what your assets are called, which fields they carry and which inspections they belong in. Set them up once under Asset types, following your own naming convention or an industry classification standard (in Sweden, Aff codes in the type name), and every technician inventories the same way.

→ Manage asset types

Add data fields

Need a column your organization uses that Vyer does not have? Create a data field under Data fields and put it on sites, spaces, areas, assets, work orders or inspections. Text, number, date, link, label or checkbox.

→ Create data fields

Set the table layout for everyone

In a topic table, such as Assets or Work orders, arrange the columns the way your organization should see them and choose Save as organization layout. 💡 New members get it by default. The tables in Settings only have Save as default, which keeps the layout for you alone.

→ Customize the table view

Export for analysis

Lists can be exported as an Excel file with the filters you have applied, ready for a report or a check against another system. In Settings, Inspection types and Public forms have no Export.

→ Export from Vyer

Next

• Learn Vyer based on your role

• Roles and what you can do

🏢 For people who work with tenants, leases and the overall state of the properties. Share floor plans, mark rental objects and follow what tenants report.

Export a floor plan as PDF

Need a drawing for a meeting or a tenant? Open the floor, click the three dots in the toolbar and choose PDF export. You choose the scale and what to include: room labels, markers, map layers.

→ Export a floor plan as PDF

Mark rental objects as areas

An area is one or more spaces that belong together, for example a tenant's premises. Once areas are set up you can see at a glance which spaces belong to which contract, and color the floor plan by tenant.

→ Create and edit areas

Star your sites

Click the star next to the sites you are responsible for. They appear under My sites in the selector and in every list filter, and you can limit email notifications to them.

→ Star the sites you work with

Follow work requests

Everything tenants report through the public reporting form lands under Work requests. Filter by status, sort by date, and see who is handling what and when it was last updated.

→ Work with work requests

Read the Dashboard

The Dashboard shows open work orders, ongoing inspections, response time for work requests and the most active sites across the portfolio. Click any number to open the list behind it.

→ Use the Dashboard

Next

• Learn Vyer based on your role

• How Vyer is organised: sites, buildings, floors, spaces, assets

🎯 Five guides show where to start in Vyer, depending on your job. Pick the one closest to yours; the others are there when you need them.

Operations and maintenance

You are in the buildings: inventory, rounds, faults, work orders. You use Vyer on a phone as much as on a computer.

→ Operations and maintenance

Technical management

You plan and follow up: statutory inspections, installation data, budgets, contractors.

→ Technical management

Commercial management

You look after tenants and leases: rental objects, response times on work requests, the state of the portfolio.

→ Commercial management

Data coordination

You keep the structure together: members and roles, asset types, data fields, exports.

→ Data coordination

Working as a contractor

You work in other companies' buildings as a service technician, inspector or operations contractor. You use one login for several customers and do the job on your phone.

→ Working in Vyer as a contractor

Before you pick

If you have not read them yet, Navigating Vyer and How Vyer is organised: sites, buildings, floors, spaces, assets take ten minutes and make every guide easier to follow.

Next

• Navigating Vyer

• How Vyer is organised: sites, buildings, floors, spaces, assets

• Your first week in Vyer

📐 This guide is for you if you plan and follow up on the technical side of the portfolio: installations, statutory inspections, protocols, follow-up across sites.

Keep statutory inspections in one place

Create each statutory inspection, such as ventilation, lifts or fire safety, as an inspection with the right inspection type, set who is responsible, and upload the protocol when it is done. When the auditor asks, everything is in one place, with dates.

→ Set up a statutory inspection

Find installation data fast

Everything the technicians have inventoried in the field is in the Assets topic: ventilation units, electrical cabinets, shut-off valves. Filter by asset type, search by name, switch to the table view to see every field, and export the list.

→ Find and filter assets

Follow up in the Dashboard

The Dashboard shows how work orders and inspections are progressing across the portfolio and where the activity is. 💡 Filter by My sites to see only your properties.

→ Use the Dashboard

Bring in inspection data from Kiwa

If your inspections are carried out by Kiwa, an inspection body in Sweden, their results and protocols can be brought into Vyer through its Q3web service, so you see the status of each inspection and any operating ban (an installation that may not be used until it is fixed) without double work.

→ Connect Kiwa and Q3web

Know the words

Inspection, inspection template, inspection type and statutory inspection mean different things, and the difference matters when you set things up.

→ How Vyer is organised: sites, buildings, floors, spaces, assets

Next

• Learn Vyer based on your role

• Roles and what you can do

🔧 For technicians, caretakers and anyone who runs rounds. You map assets, run inspections and handle work orders in Vyer, mostly on your phone in the building.

Start on your phone

📱 Most of this work happens in the building, so install Vyer on your phone first. It is the same app, with a bottom bar instead of the side navigation.

→ Add Vyer to your phone's home screen · Navigating the mobile app

Map the installations

Every air handling unit, electrical cabinet and fire extinguisher is an asset. Place it on the floor plan, give it an asset type, and add a photo. Once it is there, everyone can find it, and it can be inspected and maintained.

→ Add and place assets

Run inspections

A fire safety round, a monthly check, a statutory ventilation inspection: each is an inspection made up of inspection tasks. When you are assigned one you get an email with a direct link. Open it on your phone, walk the route, mark what is wrong. When you complete the round, Vyer asks about the tasks you did not resolve: mark them all as completed, or skip them.

→ Carry out an inspection

Handle work orders

Faults found during a round become work orders. Set priority, assign, add photos and comments, and close them when done. The Work orders topic lists everything open on the floor you are looking at.

→ Work with work orders

Receive work requests

Tenants report faults through the public reporting form. They arrive as work requests. 💡 To be told by email when a new one comes in, set Public form under Notifications in Settings, and pick My sites only so you only hear about your properties.

→ Choose which emails you get · Work with work requests

Report a wrong drawing

If a wall on the plan is not there, or a room has been split, report a drawing edit from the map. The model gets corrected, and your report is the record.

→ Report a drawing edit

Next

• Learn Vyer based on your role

• Your first week in Vyer

🚀 New to Vyer? Six steps set it up for how you work, each with a link to the details.

1. Get in

Accept your invitation and sign in at app.vyer.com. If the invitation email is older than 7 days, ask the person who sent it to renew it. See Create an account and Sign in to Vyer.

2. Pick a property you know

Open the site and building you work in most. It is easier to judge what is right and what is missing when you know the place. Click the star next to the site to add it to My sites. See Star the sites you work with.

3. Put Vyer on your phone

Inventory, rounds and photos mostly happen on a phone. Open Vyer in your phone's browser and add it to the home screen, and it opens like any other app. See Add Vyer to your phone's home screen.

4. Decide which emails you want

In Settings, open Notifications and choose whether to get an email when a new work request arrives, and for which sites. Start with My sites only to hear only about the sites you starred. See Choose which emails you get.

5. Learn the words

Site, building, floor, space, area, asset, work order, work request, inspection. How Vyer is organised explains them in ten minutes.

6. Follow your role guide

How you use Vyer depends on your job. Pick the guide that matches yours in Learn Vyer based on your role: operations and maintenance, technical management, commercial management, data coordination or working as a contractor.

Get help when you are stuck

💬 The chat icon at the bottom right of the screen reaches Vyer support. See Contact us.

If your organization has onboarding, a project manager from our customer success team plans your start with you. See How onboarding works.

Next

• Learn Vyer based on your role

• Navigating Vyer

• Invite your colleagues

• Add your first property

📱 Install Vyer from your browser and it gets its own icon, opens full screen and works like any other app. It is not in Google Play or the App Store.

Install from Chrome on Android

1. Open app.vyer.com in Chrome and sign in.

2. Tap the menu (three dots) at the top right.

3. Tap Add to Home screen, then Install.

4. The Vyer icon appears on your home screen.

Install from Safari on iPhone and iPad

1. Open app.vyer.com in Safari and sign in.

2. Tap the Share button (the square with an arrow pointing up).

3. Tap Add to Home Screen, then Add.

4. The Vyer icon appears on your home screen.

💡 Chrome, Edge and Firefox on iPhone and iPad can add Vyer to the home screen too, from their Share menu, on iOS 16.4 or later. On older versions use Safari.

Install on a computer

Vyer installs as an app on a computer as well, which gives it its own window and icon.

1. Open app.vyer.com in Edge.

2. Open the menu (three dots) at the top right.

3. Choose Apps, then Install this site as an app.

Good to know

• You stay signed in inside the installed app.

• When a new version of Vyer is released, the app asks you to reload. Reload to get it.

• Screens and menus are the same as in the browser. See Navigating the mobile app.

Next

• Navigating the mobile app

• Which devices and browsers work with Vyer

💻 Vyer runs in the browser on computers, phones and tablets. Most modern devices work. How smooth it feels depends on the device, the size of the building model and your connection.

Use a supported browser

Vyer is tested in Chrome and Edge. It also supports the latest two versions of Firefox, Safari on Mac, iPhone and iPad (version 14, from 2020, or later), and Chrome on Android.

Turn on hardware acceleration

⚠️ The 3D view needs the browser's hardware acceleration. On many company computers it is switched off by default, and the model then shows as an empty area.

• Chrome: Settings → System → turn on Use graphics acceleration when available, then relaunch.

• Edge: Settings → System and performance → turn on Use graphics acceleration when available, then relaunch.

• Firefox: Settings → General → Performance → untick Use recommended performance settings, tick Use hardware acceleration when available, then relaunch.

If the setting is grayed out, your IT department controls it. Ask them to enable it for app.vyer.com.

Check what your device can handle

Basic. Enough for viewing and navigating smaller models. Navigation feels slower in large buildings.

• Mac: MacBook Air or MacBook Pro with Intel processor, 2019 or later

• PC: laptop with an i5 processor and 16 GB RAM

• Phone: iPhone 11 or 12, Samsung Galaxy A54

• Tablet: iPad, Microsoft Surface Go 3

Recommended. Responsive on standard building models. The right choice for most users.

• Mac: MacBook Air or iMac with Apple silicon

• PC: Dell Latitude, HP EliteBook or Lenovo ThinkPad with 16 GB RAM and a dedicated graphics card

• Phone: iPhone 13 or 14, Samsung Galaxy S22 or S23

• Tablet: iPad Air with M2 or later, Microsoft Surface Pro 8

High performance. For large or complex BIM models and smooth real-time navigation.

• Mac: MacBook Pro with M2 or later, Mac Studio

• PC: Dell Precision, HP ZBook or Lenovo ThinkPad P series with a dedicated graphics card

• Phone: Samsung Galaxy S24 or later

• Tablet: Microsoft Surface Pro 9 or later

Very large or highly detailed models, such as a whole hospital block in full 3D, can be slow on a phone. For daily work in a standard building, the phones listed above are enough.

Device list last reviewed: October 2026.

Check three things besides the device

• Connection. The 3D model is streamed, so a weak network makes loading slow.

• Model size. Bigger buildings need more graphics memory.

• Device health. Free memory, the number of open tabs and, on laptops and tablets, heat all affect speed.

💡 Unsure whether your device is enough, or seeing slow performance? Contact us through the chat and we will help you find out. See Contact us.

Next

• Add Vyer to your phone's home screen

• Get help and report a problem

💬 Something does not look right, or you cannot find a function? Reach the Vyer team from the app or by email.

Reach us from the app

On a computer, click the chat icon at the bottom right of the app. On a phone, tap More, then Chat and support. For email, opening hours and other ways to reach us, see Contact us.

Include these four things

We can help sooner when we see what you see.

1. Which site, building and floor you were on.

2. What you clicked and what you expected to happen.

3. A screenshot, or the link from your browser's address bar.

4. Which device and browser you use.

Try these two things first

Reload the page. Many issues are a stale view. If a new version of Vyer is available, the app asks you to reload; do it.

Clear stored data. Vyer keeps a copy of your data in the browser so it works offline. If the app is stuck or shows old information:

1. Open Settings from the account menu: your organization's logo on a computer, More on a phone.

2. Click Advanced settings.

3. Under Data settings, click the delete icon next to Clear all stored data, then Clear and sign out.

⚠️ This signs you out and removes everything Vyer stored in this browser, including inspections downloaded for offline use and any changes that have not synced yet. Your data on the server is not affected, so go online and let the app sync before you clear. Sign in again afterwards.

Still stuck? See Fix common technical problems for more to try, from closing other Vyer tabs to lowering the detail level.

Report a wrong drawing or fix wrong data

If the drawing does not match the building, report a drawing edit from the map so the model can be corrected. If an asset or a space has the wrong information, edit it directly; every change is logged, so nothing is lost.

Get access you are missing

A page that says Contact an admin to get access to this content means your role does not give you access. A Settings page that says You don't have access is for Admins and Owners. Ask an Admin in your organization. See Get access when something is missing.

Next

• Fix common technical problems

• Which devices and browsers work with Vyer

• Roles and what you can do

• What Vyer support includes

• Report a bug or suggest an improvement

📍 Find a property on the map or by name, then open the building and floor you need.

Open a site from the map

1. On a computer the map is the start page. On a phone, tap Overview in the bottom bar. Every site is a marker. Zoom out and nearby sites are grouped into a cluster with a count; zoom in and building footprints and property boundaries appear.

2. Click a marker to select the site. Click a building to open its indoor map.

Pick a site or building from the selector

1. Click Select site or building at the top left.

2. Type a name or address in Search sites and buildings, or scroll the list.

3. Click a site to select it, then one of its buildings to open it.

My sites at the top of the list narrows it to the sites you have starred.

Find anything with Search

Click Search in the side navigation and type. Results are grouped by type: sites, buildings, spaces, areas, assets, work orders, inspections and drawing edits. Choose Search portfolio to search everywhere or Search within site to stay in the selected site.

Move around inside a building

• The floor selector lists the floors. Pick one to see its plan.

• Show building returns to the whole building.

• Open building detail card and Open site detail card show details, fields, files and the activity log.

Star the sites you work with

Click the star next to a site's name, in the selector, on its detail card or in the Sites table. 💡 Starred sites appear under My sites in the selector and in list filters. They also control the My sites only option on the Notifications page in Settings. See Choose which emails you get.

See every site in one table

In the account menu (your organization's logo, or More on a phone), click Settings, then Sites under Organization. Every site is a row, with its buildings under it when it has more than one. Click a name to open the site's or building's detail card. Search the list, narrow it with Filter, sort it under Display settings and Export it as an Excel file. Admins and Owners also see Add site, which creates an empty site and opens it on the map.

Next

• Navigating Vyer

• How Vyer is organised: sites, buildings, floors, spaces, assets

🔐 Your role decides what you see and what you can change. If a button or page is missing, it is almost always the role.

See what each role can do

Owner is usually one or two people.

Site access: an Editor or Viewer has All sites, including sites added later, or a Custom selection of sites that an Admin picks. An Editor with a custom selection can also be allowed to view every other site. Sites a member has no access to are hidden. Admins and Owners always have every site. Profile settings shows a member with a custom selection as Custom.

Check your role

💡 Open Settings from the account menu. On Profile settings, under Organization memberships, every organization is listed with your role. Admins and Owners can also open Members in Settings, where every member's role is shown.

Get access when something is missing

• A page says Contact an admin to get access to this content: you lack the role for it.

• A Settings page says You don't have access: the page is for Admins and Owners.

• You cannot see a site a colleague talks about: your site access is a custom selection that leaves that site out.

• You cannot invite anyone: only Admins and Owners can.

Ask an Admin in your organization. If no Admin is available, Vyer support can help; reach us through the chat.

Next

• How Vyer is organised: sites, buildings, floors, spaces, assets

• Learn Vyer based on your role

🧭 The words Vyer uses for places, the things in them, work and people, and how they fit together.

Where things are

Organization

Your company or client. Everything below belongs to one organization: sites, members, settings.

Site

A property: a registered parcel of land, identified by its property designation. Contains one or more buildings. Shown as a marker on the outdoor map.

Building

A building on a site. A building with an uploaded 3D model (IFC) is Vyer Standard. A building without one is Vyer Light: you still get floors, markers and every tool, on a footprint from official property data (Lantmäteriet, for sites in Sweden) or from the map.

Floor

A level in a building. Each floor has its own plan where spaces, assets and tasks are placed.

Space

A room on a floor. Comes from the IFC model. Spaces can hold assets and tasks, be part of inspections and areas, carry fields, and be colored by layers.

Area

A zone you define, for example a rental object. One or more spaces, or a drawn shape, possibly across floors and buildings. Has its own fields.

What is in them

Asset

Any physical thing you manage: an air handling unit, a fire extinguisher, a door. Placed on a floor or in a space. Assets are what you inspect, maintain and attach warranties to.

Asset type

The classification of an asset, managed by your organization. Decides which fields an asset has and which inspections it belongs in.

Field

A custom attribute your organization adds to sites, buildings, spaces, areas, assets or tasks: text, number, date, link, select or checkbox.

Work

Work order

A task with an assignee, priority, due date and linked assets. Created by you, or from an inspection task that found a fault.

Work request

A report of a fault from a tenant or other person outside Vyer, sent through the public reporting form. Handled and, if needed, turned into a work order.

Drawing edit

A request to correct the building model when the drawing does not match reality.

Inspection

A round of checks with a due date, such as a monthly fire safety round or a statutory ventilation inspection. Each check is an inspection task. Inspections are generated from an inspection template, which says what to check, how often and by whom. The inspection type (fire safety, ventilation, radon, …) is set by your organization and marks which inspections are required by law.

Warranty

Coverage on an asset with a vendor and an expiry date. Vyer reminds you before it runs out.

Who

Member

A person with access to your organization.

Role

What a member may see and do: Owner, Admin, Editor or Viewer, on all sites or a custom selection of sites. See what each role can do.

Next

• Roles and what you can do

• Learn Vyer based on your role

🏢 Work for more than one organization in Vyer, for example a management company with several clients? You work in one organization at a time and can switch to another on a computer or a phone.

Switch on a computer

1. Click your organization's logo at the bottom of the side navigation.

2. The menu lists up to three organizations. Click one to switch.

3. Need another one? Click See all organizations. The Choose organization page lists every organization you belong to.

Switch on a phone

1. Tap More at the bottom right.

2. Tap an organization in the list, or See all organizations.

Good to know

• If you belong to only one organization, Vyer picks it for you. You never see Choose organization.

• New invitations appear under Pending accept on the Choose organization page and under Pending invites in Profile settings. Accept there to join.

• You can also switch from Organization memberships in Profile settings: click the organization.

• List filters are cleared when you switch organization.

⚠️ If you signed in with your organization account (SSO) you only see the organizations that use single sign-on. Sign out and sign in with email and password to reach the others. See Sign in with email and password.

Next

• Create an account

• Navigating Vyer

👤 Your profile is what colleagues see when you are assigned to something or leave a comment. Settings is also where you decide which emails Vyer sends you.

Open Profile settings

• Desktop: click your organization's logo at the bottom of the side navigation, then Settings. Settings opens on Profile settings.

• Mobile: tap More, then Settings, then Profile settings.

Choose which emails you get

Open Notifications in Settings. Under Work requests you set two preferences:

• Public form: get an email when a new work request comes in through a public form.

• Add me as collaborator to new work requests: be added as a collaborator on every new work request from a public form.

Each has three options: No, My sites only or All sites, meaning every site you have access to. 💡 Pick My sites only to only hear about the properties you have starred. See Star the sites you work with.

The notification settings link at the foot of a work request email opens Notifications directly.

Change your photo

Click the picture under Profile picture, choose an image and crop it. Once you have a photo, clicking it offers Change image and Remove image.

Update your name and phone

First name, last name and phone. A field is saved when you leave it; a small spinner shows while it saves. Your email can't be changed here; ask an Admin.

Switch language

Under More options, choose English or Svenska as your Language. The app switches immediately.

Set your time zone

Under More options, pick your Time zone. Dates and times in the emails Vyer sends you are shown in it.

Change password

Click Change password. Enter your Current password, a New password of 8 to 255 characters and the same again in Confirm new password, then click Save password.

The button is only shown if you sign in with email and password. If you sign in with your organization account (SSO), your password is managed by your organization.

See your organizations and invitations

Organization memberships lists every organization you belong to, with your role in each. The one you work in now says Active; click another to switch to it. Accept new invitations under Pending invites with Accept. See Switch between organizations.

Also on this page

Create organization and a link to Advanced settings under More options, and Log out at the bottom. Privacy policy and Terms of service are under Legal in the Settings list. ⚠️ Clear all stored data in Advanced settings signs you out and removes everything Vyer stored in this browser, including inspections downloaded for offline use and any changes that have not synced yet. Your data on the server is not affected. See Get help and report a problem.

Next

• Switch between organizations

• Roles and what you can do

🔑 Sign in to Vyer in the browser at app.vyer.com, with your email and password or with your organization account. Which one you use depends on how your organization set up your account.

Sign in with email and password

1. Go to app.vyer.com.

2. Enter your email and password.

3. Click Login.

You land on the map. If you belong to more than one organization, you first see Choose organization.

Sign in with your organization account (SSO)

Use this if your organization signs in through its own identity provider, such as Microsoft Entra ID.

1. On the sign-in page, click Sign in using your organization account.

2. Enter your work email and click Next.

3. If more than one organization uses single sign-on with your email, pick one under Select an organization to continue.

4. Sign in on your company's login page. You are sent back to Vyer, signed in.

When you sign in this way you only see the organizations that use single sign-on. To reach an organization that uses email and password, sign out and sign in with Sign in using email and password instead.

If it doesn't work

"Could not sign in with SSO"

No organization has single sign-on set up for your email, or your account has not been created there yet. Try email and password, or ask your administrator.

Wrong password, again and again

⚠️ After 10 wrong passwords within two hours, sign-in is blocked for two hours. Wait, then try again. If you have forgotten the password, reset it. See Reset your password.

You never received an invitation

Accounts are created by invitation only. Ask an administrator in your organization to invite you. Vyer support can't invite users for you. See Create an account.

Next

• Reset your password

• Switch between organizations

• Navigating Vyer

🔑 Forgot your password, or want a new one? Request a reset from the sign-in page. You need access to the email address on your account.

Reset your password

1. Go to app.vyer.com. If you are signed in, sign out first: click your organization's logo at the bottom left and choose Logout.

2. Click Reset password.

3. Enter your email and click Reset password. You see the message Password reset request has been sent. Please check your email for further instructions.

4. Open the email from Vyer and click the link. The link works for 2 hours and can only be used once.

5. Enter a new password of 8 to 255 characters and click Reset.

You are signed in with the new password straight away.

💡 To change your password while you are signed in, open Settings from the account menu instead: Change password is on Profile settings. See Change password.

If it doesn't work

No email arrives

The confirmation message is shown for any address, even one without an account, so first check that you typed the right email. Then check your spam folder. If it still does not arrive, ask your administrator whether you have an account in Vyer.

You signed in through your organization account (SSO)

Your password is managed by your organization, not by Vyer, so no reset email is sent. Reset it the way you would for your other work systems.

You never finished setting up your account

If you were invited but never completed the registration form, the email contains the registration link instead. Follow it to set your name and password. See Create an account.

The link has expired

Request a new one. Each link lasts 2 hours.

Next

• Sign in to Vyer

• Edit your profile and preferences

🛠️ Spot a fault on a site visit and log it from your phone before you forget. You need edit access to at least one site. On a computer, use Add new in the toolbar instead.

Add the work order

1. Tap Overview in the bottom bar to open the map, or open a topic such as Work orders.

2. Tap + in the middle of the bottom bar and choose Work order.

3. If no site is selected, the Add new dialog opens. Choose a Site and Building and tap Next. The map moves there. If a site, building or floor is already selected, the work order is attached to it.

4. A banner reads Click the map to place work order. Tap the spot on the map or the floor plan where the fault is. On a floor plan, tap the drawing itself: a space or an asset.

💡 To create the work order without a marker, tap Skip in the banner instead. The X closes the banner without creating anything.

The message Successfully created work order appears, and the work order's detail card opens at the bottom of the screen with the status Open.

Fill in the details

1. Tap Name your work order and type a title.

2. Use the icons on the card to set an assignee, a priority and a due date. The camera icon adds a photo from your camera or gallery.

3. Tap Show full detail to add a Description and to see the work order number.

If it doesn't work

There is no Work order in the + menu

Members without edit access to a site, such as a Viewer or an Editor whose custom selection of sites leaves it out, do not see it. Ask an Admin in your organization to change your role or site access. See Get access when something is missing.

There is no + button

The button is only shown on the map and in the topics. Tap Overview and try again. A detail card opened in full also hides the bar; tap Back first. On a tablet held sideways or a small laptop, Vyer shows the computer layout: use Add new in the toolbar at the bottom of the map instead.

Tapping the map does nothing

On a floor plan the tap has to land on the drawing, not on the empty area around it. Tap a space or an asset, or tap Skip to create the work order without a marker.

Failed to create work order

The work order did not reach the server. Check your connection and try again.

Next

• Navigating the mobile app

• Add Vyer to your phone's home screen

• Find a property and open a building

• Roles and what you can do

🛠️ You work in buildings you do not own, as a service technician, inspector or operations contractor, and your customer has given you access to their sites in Vyer. Most of the job, from finding the asset to reporting back, happens on your phone.

Start on your phone

You are in an unfamiliar building with one hand free. Install Vyer on your phone first; it is the same app, with a bottom bar instead of the side navigation.

→ Add Vyer to your phone's home screen · Navigating the mobile app

Switch between your customers

Each customer invites you to their organization. You keep one account and switch between organizations from More on your phone or your organization's logo on a computer. You see only the sites each customer has given you access to.

→ Create an account · Switch between organizations · Roles and what you can do

Find the asset and the space

Open the site and building from the selector at the top, pick the floor, and the floor plan shows where the asset sits. Tap it for its data fields, documents and history, so you know what you are looking at before you open the cabinet.

→ Find a property and open a building · How Vyer is organised: sites, buildings, floors, spaces, assets

Do the work order

A job you have been assigned arrives as a work order, with a notification in your Inbox and by email. Open it, read the description and comments, and when you are done add a photo, write what you did and set the status to Completed.

→ Work with work orders

Carry out the inspection

An inspection round you have been assigned arrives the same way. Open it on your phone, walk the route and mark each inspection task as you go. Photos and comments stay on the task for the customer to see.

→ Carry out an inspection

Download before you lose coverage

Plant rooms and basements lose signal. Before you go in, open the inspection and choose Download inspection offline; do the round, and sync when you are back out.

→ Work offline on your phone

Next

• Learn Vyer based on your role

• Operations and maintenance

📐 Measure a distance or an area on a building's floor plan, in meters, without going to the building. Works on a computer and on a phone.

Measuring needs a building with a 3D model. See Vyer Light and Vyer Standard.

Measure a distance

1. Open a building and pick a floor.

2. In the toolbar at the bottom of the map, click Measure and choose Measure distance.

3. Click the first point, then the second. The panel shows the distance: in centimeters under 10 meters, in meters above.

4. Pick what to measure in the panel: Diagonal is the straight line between the points, Horizontal ignores the height difference, Vertical measures only the height difference.

Click two new points to measure again, or Clear to start over.

💡 Faster: right-click a point on the floor plan and choose From this point, then right-click the second point and choose To this point.

Measure an area

1. Open a building and pick a floor.

2. Click Measure in the toolbar and choose Measure area.

3. Click once on each corner of the area. The panel shows the area in square meters as you go.

4. Right-click a point to remove it. Undo and Redo step through your changes; Clear starts over.

Turn snapping on or off

Points snap to the walls and corners in the model, so the measurement follows the drawing rather than your click. Hold Ctrl to place a point exactly where you click. To turn snapping off for good, open More options in the toolbar, choose View settings and change it under Measurement.

Close the measurement

Click the close button in the panel or press Esc. Measurements are not saved.

Measure on a phone

The toolbar has no Measure button on a phone. Press and hold a point on the floor plan and choose Measure from this point, then press and hold the second point and choose Measure to this point. Both tools are also under Map interactions: tap Layers at the top right of the map.

If it doesn't work

There is no Measure button in the toolbar

Measure is only offered when a building is open, not on the outdoor map. Open a building and pick a floor first.

The point lands next to where I clicked

Snapping moved it to the nearest wall or corner. Hold Ctrl while you click to place it exactly.

Next

• Navigating Vyer

• Find a property and open a building

🗺️ Color every room on a floor by its category, its room number or any field your organization keeps on spaces, and switch the outdoor map to satellite. Works on a computer and on a phone.

Open the Layers menu

Click Layers at the top right of the map. On a phone the same menu also holds Map interactions: tilt, center, distance and area measurement, and fullscreen.

Switch to the satellite map

Under Map type, choose Default or Satellite. The choice shows on the outdoor map; inside a building you see the floor plan either way.

Color a floor with a data layer

1. Open a building and pick a floor. Data layers color the spaces from the building's 3D model, so a Vyer Light building has none. The menu says so when a building or a floor is missing.

2. Under Data Layers, choose Room number, Room category or one of your organization's space fields.

3. Every space on the floor takes the color of its value, and the menu turns into a legend: each value, its color and how many spaces have it.

Point at a value in the legend to see only those spaces. Click the arrow at the top of the legend to turn the layer off; changing floor turns it off too.

💡 Up to eight values get a color of their own and the rest are grouped as Other. Spaces without a value are No value. When every space has a different value, the layer shows only Has value and No value.

Use your own data fields as layers

Room number and room category are built in. Every other option is a data field your organization has added to spaces. Admins and Owners create data fields on the Data fields page in Settings, on a computer, and add them to spaces with Edit data fields on any space. See Put it on the items that need it. See How Vyer is organised: sites, buildings, floors, spaces, assets for what a field is.

Export the colored floor plan

With a data layer on, PDF export in the toolbar's More options menu offers Include map layers, so the colors and the legend go into the PDF.

If it doesn't work

Data Layers shows an info icon and no fields

No floor is selected. Open a building and pick a floor first.

Map type is missing from the menu

A data layer is on. Turn it off with the arrow at the top of the legend and Map type comes back.

Next

• Navigating Vyer

• Measure distances and areas

• How Vyer is organised: sites, buildings, floors, spaces, assets

🏢 Find your first property by its property designation or on the map, add a building and its floors, and start working. No drawings or 3D model needed.

You need the Admin or Owner role to add a site, a building and its floors. A building added this way is Vyer Light. It gets a footprint from official property data or from the map, plus floors where you place assets, work orders and inspections. You can add a 3D model later without losing anything.

Add the site

1. Click Add new in the toolbar at the bottom of the map and choose Site.

2. Type the property designation in Search for a property designation. For sites in Sweden the results come from Lantmäteriet, the national land registry; pick the right one and the property's boundary, area and type appear.

3. Click Add site.

Outside Sweden, or when the search finds nothing, click Locate on map. Select a property boundary on the map where one is shown, or place a marker where the property is, and confirm.

The site appears as a marker on the outdoor map and as a row on the Sites page in Settings.

Add site on the Sites page works without the search: it creates an empty site and opens its card on the map. Click Name your site to name it, and under Address type the address or paste GPS coordinates. Until it has a name, the site shows as Unnamed site.

Add a building

1. Select the site and click Add building.

2. Give the building a Name and click Continue.

The building is created on the footprint from the property data or the map.

Create the floors

1. Open the building. The floor selector sits on the right edge of the map.

2. Open the floor selector's menu and choose Create floor. Repeat for each floor, from the bottom up.

Each floor gets its own plan where you place assets, work orders and inspections. Spaces (rooms) come with a 3D model, so a Vyer Light building has none until one is added.

Start working

Place the first assets on a floor, set up an inspection, or share the public reporting form with tenants. The role guides show where to begin: Learn Vyer based on your role.

If it doesn't work

Add site is grayed out or missing

Only Admins and Owners add sites. Ask one to add the site for you, or to change your role. See Get access when something is missing.

The property designation gives no results

Check the spelling against your deed or property register, or use Locate on map instead.

I want a 3D model of the building

A building can move from Vyer Light to Vyer Standard without losing data. Contact us through the chat and we will take it from there. See Reach us from the app.

Next

• Find a property and open a building

• How Vyer is organised: sites, buildings, floors, spaces, assets

• Invite your colleagues

🤝 Invite colleagues to Vyer by email, give them a role and choose which sites they can reach. Admins and Owners send invitations.

Invite a member

1. Click your organization's logo at the bottom of the side navigation and choose Members under Organization settings. On a phone, tap More, then Members.

2. Click Invite a member.

3. Under Email addresses, enter the address each person will sign in with. Add several with Enter or a comma, or paste a list. They all get the same role and sites.

4. Choose a Role: Viewer, Editor or Admin. Owners can also invite Owners. See what each role can do.

5. Choose the Site access: All sites, which includes sites added later, or Custom selection. For a custom selection, switch on the sites the person gets; for an Editor, Other sites decides whether they can view the rest. Admins and Owners always have every site.

6. Click Send invite, or Send 3 invites for three people.

The person gets an email, You have been invited to join "your organization" on Vyer by …, with an Accept invitation button. Until they accept, the Members page shows Invited, expires with the date.

Renew an expired invitation

An invitation is valid for 7 days. After that the Members page shows Invite expired. Open the member and click Renew invite; a fresh email goes out and the clock restarts. To renew several, check them in the list and click Renew invites.

Change a role later

Open the member on the Members page and change the Role or Site access under Role & access. Changes are saved at once. Only an Owner can give the Owner role. See Change a role.

If it doesn't work

Members says You don't have access

Inviting needs the Admin or Owner role. Ask an Admin in your organization.

Send invite shows an error

An address marked in red is not a valid email; fix or remove it. With Custom selection, switch on at least one site.

The email never arrived

Ask the colleague to check their spam folder, and check the address on the Members page. Renew invite sends the email again.

The colleague already has a Vyer account

Accept invitation takes them to Profile settings, where the new organization waits under Pending invites. See Create an account.

Next

• Roles and what you can do

• Data coordination

• Your first week in Vyer

📵 No signal in the basement? Download the inspection before you go in, do the round offline, and let Vyer sync your work when you are back on the network.

Download an inspection

1. While you are online, open the inspection from Inspections or from the link in the email that assigned it to you.

2. Tap the menu at the top of the inspection and choose Download inspection offline.

3. Confirm. Only this inspection is downloaded, and it is marked Available offline.

Everything you have downloaded is listed on the Offline downloads page in Settings, under Account, with when each one Last synced and the space it takes on this device. Tap an inspection there to open it.

Do the round offline

When the connection drops, a banner says You are currently offline. Open the inspection from Offline downloads and work as usual: mark tasks, add notes and photos, and create work orders from the tasks. It is all saved on your phone.

A few things wait until you are back online: completing the whole inspection, Complete all and skipping all remaining tasks, the outdoor map, and anything you did not download. The floor plan of a downloaded inspection works offline.

Sync when you are back

Once the phone has a connection, your changes upload on their own. A task shows Waiting to sync, then Syncing, then it is done. If you see Offline Sync Failed, tap Try again. Then complete the inspection as usual.

Keep downloads up to date

Changes a colleague makes after your download may not be on your phone. While you use the app online, Vyer refreshes your downloads at least every 24 hours; Offline downloads shows Last synced for each one. To get the latest version right away, remove the download and download the inspection again.

Remove a download

On Offline downloads, tap Remove from this device on the inspection's row. Or open the inspection, choose Remove offline inspection from its menu and confirm with Remove Download. The inspection itself stays in Vyer; only the copy on your phone goes.

⚠️ Clear all stored data on the Advanced settings page in Settings removes every download and any change that has not synced yet. Sync first. See Get help and report a problem.

If it doesn't work

Download inspection offline is grayed out

You are offline. Downloading needs a connection; it is the one step to do before you go in.

Colleagues cannot see what I did

Your changes have not synced yet. Go online and open the inspection: tasks that still show Waiting to sync have not uploaded. If Offline Sync Failed appears, tap Try again.

Next

• Navigating the mobile app

• Operations and maintenance

• Get help and report a problem

🗂️ Data that already lives in another system does not have to be typed into Vyer again. Vyer exchanges data with the systems below, in the direction each one describes.

The connections

• Q3web, from Kiwa: statutory inspection results and protocols come into Vyer as inspections on the right asset. Sweden. See Connect Kiwa and Q3web.

• Vitec Hyra: rental objects come into Vyer as areas on the right site, with tenant, size, address and contract dates. Sweden. See Sync rental objects from Vitec.

• Rekyl: every new work request on chosen sites is sent to Rekyl as a work order, so the operations team works where they always have. See Send work requests to Rekyl.

• Boverket: a building's latest energy certificate is fetched on request from the Swedish housing authority's register. Sweden. See Fetch energy certificates in Sweden.

How a connection is set up

Vyer sets up every connection for your organization. There is no settings page to switch one on. You provide the other system's login or key, and the data field in Vyer that holds the number the two systems match on, such as a property number or a registration number. The connection then runs on a schedule, or at once when something happens, as a service account in your organization. Contact support to get started; see Contact us.

Everything else

What has no connection of its own goes through the API, with a service account you create yourself, or through the Excel exports of every list. See Use the API with a service account and Export from Vyer.

Next

• Connect Kiwa and Q3web

• Sync rental objects from Vitec

• Use the API with a service account

🛠️ If your operations team works in Rekyl, every work request that arrives in Vyer on the sites you choose becomes a work order in Rekyl the moment it is created, with the reporter's details and a link back to Vyer.

What the connection does

• A new work request on one of the chosen sites, from the public reporting form or created by a member, is sent to Rekyl at once. Nothing happens for work orders or drawing edits.

• Rekyl receives the title, the description, the site and building, the priority, the reporter's name, email and phone, the request's number, how many photos it has, and a link that opens it in Vyer.

• Rekyl sends one status back. When the work order is started in Rekyl, the work request in Vyer is set to In progress. Every later status, and every message to the reporter, is set in Vyer. A later change made only in Rekyl does not reach Vyer, so the reporter does not hear about it. See Keep the reporter informed.

If Rekyl cannot be reached, Vyer tries again, after a minute, after three hours and after twelve.

Get connected

Vyer sets the connection up for your organization. Have ready, from Rekyl: your tenant id, company id, an API key and the project new work orders should land in. From Vyer: the list of sites to include, which you can take from the Sites export. Contact support; see Reach us from the app.

If it doesn't work

A work request did not reach Rekyl

The site is not in the connection's list, or the item is a work order rather than a work request. Ask support to add the site.

Vyer does not follow the status in Rekyl

Rekyl only sets In progress in Vyer. Set every later status in Vyer, and the reporter is told.

Next

• Work with work requests

• Set up a public reporting form

• Which systems Vyer connects to

🗺️ To send a colleague to a specific pump, work order or room, copy the address in your browser and send it. They land on the same card.

Copy the link

1. Open the item so its card is showing.

2. Copy the address from the browser's address bar. It ends in the item's id and the card's size, for example ?id=pi…&mode=full.

3. Paste it in a chat, an email or a work order comment.

Whoever opens it signs in if they are not already, is switched to the right organization, and sees the item's full card on the map. Someone without access to that site sees the map without the card.

Where else the links are

• Every email Vyer sends about a work order, an inspection or a reminder carries the same kind of link.

• The Excel export of spaces, assets, areas and work orders has a URL column with a link per row, and the export from the Sites page in Settings has a Link column for each site and building, so a spreadsheet can lead back into Vyer. See Export from Vyer.

• A QR label on an asset is a link too. See Scan a QR code to open an asset.

Good to know

• The id in the link starts with two letters that say what it is: si a site, bd a building, sp a space, og an area, pi an asset you added, mo an asset from the 3D model, is a work order or work request, ii an inspection.

• A copied address is fine for a quick share, but it is not guaranteed to keep working. To keep a link in a document or another system, use the one in a Vyer email or in the URL or Link column of an export. Those keep working after the item is renamed or moved.

If it doesn't work

The link opens the map, but not the item

The person has no access to the site the item is on. An Admin in the organization can give it; see Limit a member to some sites.

The link asks for a sign-in every time

That is how it works for someone who is not signed in. After signing in they land on the item.

Next

• Find a property and open a building

• Export from Vyer

• Navigating Vyer

⚙️ Every inspection in Vyer has a type, such as a fire safety round, a ventilation inspection or a filter change. Decide which types your organization runs, which are required by law, and what checking each kind of asset involves, so every round is set up the same way.

You need the Admin or Owner role, on a computer.

Open the list

In the account menu, click Settings, then Inspection types under Organization. Manage inspection types in the inspection type picker, and Edit types above the list in the Inspections topic, open the same page. A new organization starts with a set: Fire safety inspection, Ventilation inspection, Elevator & lift, Electrical audit, Radon, Sprinkler and Shelter marked as statutory, and Filter change, Roof, Technical spaces, Outdoor inspection, Common areas, Playground and PCB as ordinary types.

Add or rename a type

1. Click Add inspection type. Type a Name and press Enter. The dialog stays open for the next, and each new type gets the next color in turn. Click Add or Close when you are done.

2. Click a type's name to open its page. Under Settings, change the Name and the Colour, and switch on Statutory inspection for a type required by law. See Set up a statutory inspection.

In the table, click a Statutory cell to change it in place, or tick several types and click Mark statutory or Unmark statutory.

Say what each asset type needs

1. On the type's page, under Connected asset types, click Connect asset types, pick the kinds of asset this inspection checks, such as air handling units for a ventilation inspection or extinguishers for a fire safety round, and click Add asset types. In the table, the Connected asset types cell opens the same choice as a list.

2. Click a connected asset type to write the instructions and the subtasks a technician fills in. They become the default for every inspection task of that asset type under this inspection type, so Import tasks in a new inspection creates ready-made tasks. See Add the tasks.

The same defaults can be set from inside an inspection: when you write instructions on a task, tick Save instructions and subtasks for the asset type.

Retire a type

Click Delete inspection type on the type's page, or tick several types in the table and click Delete. The type is archived: it leaves the pickers, and inspections already scheduled with it keep it. Scheduled inspections on the type's page shows where it is in use before you delete it.

If it doesn't work

There is no Inspection types page

Only Admins and Owners manage inspection types, and only on a computer.

A type I deleted still shows on old inspections

Archiving hides a type from new inspections only. The old rounds keep their type and their history.

Next

• Set up an inspection

• Set up a statutory inspection

• Manage asset types

🏢 Every change on a site is recorded, with the person and the time, in one feed on the site's card. Use it to find out who placed those assets last week, or when the inspection was reassigned.

Open the feed

1. Open the site's full card, from the floor selector's menu with Open site detail card or from the Sites page in Settings, where clicking a site's name opens its card. On a computer the feed sits in the right-hand column under Activities; on a phone it is below the card's details.

2. Read the entries. Each one says who did what, grouped by day: created 12 assets, updated asset type, added 3 images, added 2 members to the site, created 4 work orders from inspection tasks, sent 1 message to the reporter.

3. Click an entry to open the single changes behind it. Show more activities loads older days.

The building's card has an Activities feed too, for changes to the building itself. Every asset, space, work order and inspection has its own feed on its card.

See it across the portfolio

The Dashboard counts the same changes. Number of edits, Top active sites and Top contributors open the feed for a day, a site or a person. See Use the Dashboard.

Good to know

• You see the sites you have access to, and the kinds of item your role can read.

• Changes made through a connection or the API show up under the service account's name.

Next

• Use the Dashboard

• Edit an asset

• Edit site details

🏢 If your leases live in Vitec Hyra, every rental object can appear in Vyer as an area on the right site, with the tenant, the size, the address and the contract dates, kept up to date without anyone typing them twice.

The connection is available in Sweden, where Vitec Hyra is used.

What the connection does

• For every rental object in your Vitec data view, Vyer finds the site by its property number and creates an area on it, or updates the area it created before. The area is named after the object number.

• The area's data fields are filled from Vitec: the object number, and the ones you choose among tenant, size, street address, object type, vacancy, organization number, property designation and the contract's start and end dates.

• It runs on a schedule and in one direction, from Vitec into Vyer. Nothing is written back to Vitec.

What you add yourself

The connection creates the area and its fields, not its place on the floor plan. Open each area and add its spaces or draw its outline, once; the fields keep updating around it. See Add spaces to the area.

Get connected

Vyer sets the connection up for your organization. Have ready:

1. A Vitec Hyra login and a data view that holds the objects with their property number and object number, plus the fields you want in Vyer.

2. A data field on sites that holds the property number, filled in on every site the connection should cover. See Create a data field.

3. Data fields on areas for the object number and the other values. An Admin can lock them by setting their Edit access to Admins only on the Data fields page, so nobody overwrites a synced value by hand.

Contact support; see Reach us from the app.

Pause the sync for a site

The connection finds a site by its property number. To stop it creating new areas on one site, clear the site's property number field, or add a character to the end of the number, such as an x. Areas whose object number still matches a rental object keep updating; to stop one of those, see the next section.

Keep your own values on one area

To keep the values you typed on one area, add a character to the end of its object number field, such as an x. The connection no longer recognizes the area and leaves its fields alone. It creates a new area for that rental object instead, which you can leave in place.

If it doesn't work

A rental object does not appear

Its property number matches no site in Vyer. Check the site's property number field against Vitec.

An area was deleted but came back

The connection creates an area for every object it finds. Take the object out of the data view, or leave the area in place.

A rental object was changed in Vitec but the area is old

The connection runs on a schedule. The next run picks it up.

Next

• Create and edit areas

• Which systems Vyer connects to

• Create data fields

🗺️ On a computer, most of what you do on the map has a key. Press it while the map has focus, with no text field selected and no Ctrl, Cmd or Alt held.

The map

• C: switch between the 2D and 3D view.

• D: center the view.

• R and L: rotate right and left.

• + and -: zoom in and out.

• Up and Down arrows: go one floor up or down.

• X: show or hide the area outlines that come with the 3D model.

• Esc: step back out of whatever is open, one level at a time: an attachment, a placement banner, a detail card, a selection, a measurement, the select tool, then the floor.

The tools

• H: the hand tool, for panning.

• V: the select tool, for dragging a box around items. Space switches between the two.

• M: move markers. Drag any marker to a new spot while it is active.

The pages

• S: open the search.

• I: open your Inbox.

• P: open the Dashboard.

• F: open the Files page.

The tables in Settings

On the Sites, Members, Asset types, Inspection types, Public forms and Data fields pages in Settings:

• Ctrl+F, or Cmd+F on a Mac: search the table. This works even while you type in a field.

• F: open Filter. On the map, F opens the Files page.

• Shift+V: open Display settings.

While selecting items

• Shift and click adds an item to the selection or removes it.

• With the select tool, drag with Shift to toggle, Ctrl or Cmd and Shift to add, Alt and Shift to remove.

• Ctrl+Z undoes the last change to the selection. Ctrl+Y, or Cmd+Shift+Z on a Mac, redoes it.

Good to know

• The shortcuts work in the web app on a computer. On a phone the same actions sit under Layers and in the menus; see Navigating the mobile app.

• The tooltip on a toolbar button shows its key.

Next

• Adjust the 3D view

• Batch edit

• Navigating Vyer

🏢 Set up an IFC model right and Vyer turns it into a building where every room has a name and every element sits on its floor. The next version of the model then updates it without losing what people have added.

The file

• An IFC file in version IFC2x3 or IFC4, named with the ending .ifc.

• Exactly one building and one site in the file, with at least one floor. A file with more is refused as Validation failed.

• Every element with its own unique id. Duplicated ids are refused too.

The floors

Every element belongs to the floor it is on. The floors in the model become the floors in Vyer, in order of height, with the model's names, or they are matched to the floors you already created when you confirm the upload. See Match the floors and confirm.

The rooms

Every room, corridor and shaft that is a space in the building is a room object in the model, named by its function and filling its area. Rooms are what Vyer shows as spaces, what areas are built from, and what work orders and assets are placed in. A room missing from the model is missing from Vyer.

Give each room its room number. A room without one is named by its long name, for example Plan 10. Revit areas, such as planting or lawn, are not read as rooms. An IFC4 export from Revit converts the same way as an IFC2x3 export.

Keep the geometry light

Model floors, rooms, slabs, walls, doors and windows, plus columns, stairs, railings and ramps where the drawings show them. Leave out everything else, such as installations, fittings and furniture. Every extra element takes time to draw and has to be maintained in each new version of the model. Equipment and other information about the building are added in Vyer afterwards, as assets and data fields, where they are easier to keep up to date.

Send the modeler these requirements

These are the basic requirements, not a full specification. To check your approach before the model is built, email support@vyer.com.

• Every element sits on the right floor.

• Every element has the right IFC class: a wall is a wall, a door is a door.

• The model is watertight: no gap between slab and outer wall, and walls and columns meet the geometry above and below.

• No geometry overlaps.

• Every space that can have a room object has one, and its area and volume fill the whole space.

• Every room object is named by its function.

• The model shows the building as closely as the drawings available when it is finished allow.

• Elements are real Revit families, so they can be edited in bulk. Model-in-place only where there is a specific reason for it.

• The model sits near Revit's internal origin, with positive X and Y coordinates only.

Updating the model later

Vyer recognizes an element by its id. When a new version of the model is uploaded:

• An element whose id is unchanged is updated in place, and keeps the data, photos and work placed on it in Vyer.

• An element whose id has changed or disappeared is read as removed. The data attached to the old one does not follow to the new one.

• A room that is replaced keeps the assets placed in it, but they lose their link to the room until it is set again.

So keep ids stable between versions, and model changes as changes rather than as delete and redraw.

Next

• Add a 3D model to a building

• Vyer Light and Vyer Standard

• Report a drawing edit

🏢 Selling a property? Vyer copies its digital twin, with the model, assets, documents and history, to the buyer's organization, and you decide what goes with it.

The transfer is done by Vyer, with you and the buyer. You need the Owner or Admin role in your organization.

Ask for the transfer

1. Contact support through the chat or by email, and say which site is changing hands and when. See Contact us.

2. Introduce Vyer to the buyer. If the buyer has no organization in Vyer yet, Vyer creates one for them.

3. Tell Vyer what to leave out. Personal data, such as who reported a fault, is left out on its own. Anything else, a data field or a set of documents, is left out on request.

Confirm and close

1. Vyer copies the site into the buyer's organization and asks you to confirm that the copy holds what you agreed. Nothing moves before you have said yes.

2. Once the buyer has their copy, delete the site in your own organization: open it and choose Delete site in its three-dot menu. See Delete a site.

Good to know

• The buyer gets a copy, not access to your organization. Your members keep working in your sites as before.

• Members of your organization who should keep working on the property, a contractor for example, are invited by the buyer into theirs.

Next

• Edit site details

• Manage members and roles

• Get help and report a problem

🏢 Need a more detailed interior of your building? Send Vyer your floor plans and the modeling team uses them to build a 3D model, published as a Vyer Standard building with every floor and room in place.

Order the model

1. A 3D model from Vyer comes at an added cost. Ask your organization's Admin, or an account manager at Vyer, to order one for the building. A Vyer Light building also offers New model request when you click Upload under Files, which starts a drawing edit for it.

2. Send the drawings: upload them under Files on the building in Vyer, or email them to support@vyer.com.

3. Review the model as soon as it is published, and report what is wrong as drawing edits; see Report a drawing edit.

What to send

• Floor plans for every floor. If available, also send sections and elevations (facades).

• Architectural drawings, not installation drawings.

• DWG files are best. PDF, PNG, JPG and TIF scans work, as do RVT and IFC files.

If you have no drawings at all, the building can be scanned on site instead. Ask about it when you order; it is priced separately. Drawings for a building in Sweden can often be requested from the municipality; see Request drawings from your municipality.

What the model contains

If shown in the drawings, the model will contain:

• Walls

• Floor slabs

• Roofs

• Doors

• Windows

• Columns

• Rooms

• Stairs

• Railings

• Elevators

• Ramps

While you wait

The building works as Vyer Light in the meantime: add the floors yourself and place assets and work orders on them. Everything you add stays when the model arrives. See Vyer Light and Vyer Standard.

Next

• Vyer Light and Vyer Standard

• Request drawings from your municipality

• Add a 3D model to a building

🗺️ No drawings of the building anywhere in the office? In Sweden the municipality keeps the drawings from every building permit, and anyone can ask for them. Outside Sweden, ask the local building authority.

Ask the municipality

1. Search the web for the municipality's name together with "begär ut ritningar" or "bygglovsarkiv". Most municipalities have a web form; the rest take an email to the building committee.

2. Give the property designation, for example Eken 1:12, and the address. Ask for the latest approved architectural drawings: floor plans, facades and sections.

3. Ask for them as PDF files, or DWG if the archive has them, rather than photographs of paper.

What to expect

• The drawings are public records. You do not need to own the property or sign in to ask.

• A small fee may apply for copying. Ask for a quote with the request.

• Delivery takes from a day to about a week.

Then

With the drawings in hand, order the 3D model; see Order a 3D model from Vyer. Until it arrives, the building works as Vyer Light with the floors you add yourself.

Next

• Order a 3D model from Vyer

• Add your first property

• Upload and find files

🏢 Record once which air handling unit or electrical panel serves each room, and see the floor plan colored by it.

You need the Editor role or higher, a building with a 3D model, and a computer.

Create the field

1. In the account menu, click Settings, then Data fields under Organization, and click Add data field. Name it after the installation, for example Air handling unit, and choose the type Label so every room picks from the same list. Under Options, click Add option for each unit and type its name, then click Add.

2. Open any space, choose Edit data fields in its three-dot menu, and add the field to the spaces template with Add data field and Choose existing. See Create data fields.

Admins and Owners create fields. An Editor can fill them in.

Fill it in, many rooms at once

1. Open the floor. Press V for the select tool, or click it in the toolbar, and drag a box around the rooms the unit serves. Hold Shift and click to add or remove single rooms.

2. In the bar at the bottom, pick Spaces under Select topic if other items were caught too.

3. Open the field in the bar, choose the value, and click Confirm in the dialog. Repeat for the next unit. See Batch edit.

See it on the floor plan

Click Layers and pick the field under Data Layers. Every value gets a color, with a legend; hover a color to see which rooms carry it. See Use your own data fields as layers.

Good to know

• This is for mapping what serves what. A set of rooms that belongs together for a tenant or a contract is an area instead; see Create and edit areas.

• The same field appears as a column in the Spaces table, so the mapping can be exported and checked in Excel.

If it doesn't work

The field is not under Data Layers

Layers color one floor at a time. Pick a floor first, and check that the field is on the spaces template, not only on assets.

I cannot select rooms

The select tool works on a floor plan, so the building needs a 3D model. See Vyer Light and Vyer Standard.

Next

• Use layers to color the map

• Batch edit

• Work with spaces

📋 Most property owners in Sweden keep up with the inspections below. Each comes with its usual interval, as a starting point for setting them up in Vyer. It is a reference for planning, not legal advice; the rules change and depend on the building.

The list

• Ventilation inspection (OVK in Swedish): every 3 years for schools, care homes and buildings with mechanical ventilation, every 6 years for most other buildings. Required by law.

• Fire safety: a yearly review of the building's fire protection, with regular rounds in between that your organization carries out itself.

• Lift inspection: every year, by an accredited inspection body. Required by law.

• Energy certificate: renewed every 10 years, by a certified expert. Required by law, and fetched into Vyer from Boverket; see Fetch energy certificates in Sweden.

• Radon measurement: every 10 years, or after a renovation that changes ventilation.

• Electrical inspection: every 3 to 5 years, depending on the building and the insurer.

• Playground safety: a yearly inspection, with monthly checks of the equipment.

• Heating, plumbing and cooling: a condition check every 3 to 5 years.

• Shelter: on request from the civil contingencies agency.

Set them up in Vyer

Each one is an inspection with its own inspection type, marked as statutory, on a schedule that matches the interval. A new organization starts with several of these types ready. See Set up a statutory inspection.

When an inspection body carries out the inspection, set them as the assignee or bring the result in automatically. Kiwa's results arrive through Q3web; see Connect Kiwa and Q3web. Keep the protocol on the inspection; see Attach the protocol.

Next

• Set up a statutory inspection

• Connect Kiwa and Q3web

• Add an inspection protocol

🛠️ Your Inbox collects what concerns you, such as a work order assigned to you or a comment on one you follow. A red dot on the bell tells you when something new has arrived.

Open the Inbox

On a computer, click Inbox in the side navigation, or press I. On a phone, tap Inbox in the bottom bar. Items are grouped under Today, Last week and Earlier, unread ones shaded, with more loading as you scroll. Opening the Inbox clears the dot.

What lands there

• A work order or work request you follow is created, changes status, priority or due date, gets a photo or a comment, or is assigned to you.

• You are added as a collaborator.

• An inspection is created for you, renamed, gets a new due date or is assigned to you.

• Reminders: This work order is due, This inspection is due, Warranty expires, and the reminders set on dates. See Set reminders.

Act on an item

Click an item to open the work order, inspection or asset in its card. It is marked as read. The check-all icon at the top, Mark all as read, clears everything at once. An item about something you no longer have access to disappears from the list.

Inbox and email

The same events reach you by email. The first one comes right away. Anything that follows within 10 minutes is bundled into one digest, You have N new notifications waiting for you, with a View inbox button, and an item you have already read in the Inbox is left out. Comments always come straight away.

Under Notifications in Settings, you choose whether to get an email when a new work request comes in through a public form, and whether to be added as a collaborator on every new one, for All sites or My sites only. See Choose which emails you get.

If it doesn't work

No dot, but there are new items

The app checks for new items every 30 seconds while it is online. Open the Inbox to see the latest.

Too many emails

Set both work request preferences to No or to My sites only, and leave work orders you do not need to follow by clicking the bell on them.

Next

• Edit your profile and preferences

• Set reminders

• Work with work orders

🛠️ Set a reminder on a date, such as a contract end or a warranty that runs out, and the people you pick hear about it in time. Due dates on work orders and inspections remind their assignees on their own.

Set a reminder on a date

1. Open the item and click a date data field, or an asset's Warranty valid until. You need the Editor role or higher.

2. With a date in the future, the picker shows Select who should get a reminder and Select how long before the date comes up a reminder should be sent: a number of days, weeks, months or years, 1 week unless you change it.

3. Click Save. A bell on the field shows the reminder is set.

Each field on an item holds one reminder, and everyone you pick needs access to the item.

What the reminded person gets

At the start of that day, in the site's time zone, each person gets an item in their Inbox with the field's name and the date, or Warranty expires. It is also in their next digest email, under reminders or warranty expires soon, unless they have already read it. If you move the date, the reminder moves with it. A date that has already passed sends nothing. See Keep up with your Inbox.

Change or remove a reminder

Open the date again, change the people or the lead time, and click Save. Remove everyone and save to delete the reminder. Clear removes the date, and the reminder with it.

Reminders Vyer sends by itself

• A work order with an assignee and a due date reminds the assignee 2 days and 1 day before the due date.

• An inspection with an assignee reminds them the day before and on the due date, then every 7 days while it is overdue.

They stop when the work order is completed or rejected, or the inspection is completed. They cannot be changed.

If it doesn't work

The picker has no reminder fields

Reminders are set for dates in the future, and only by members who can edit the item.

Subscriber lacks permissions on reminder target

Someone you picked has no access to this site. Give them access, or leave them out.

Next

• Keep up with your Inbox

• Add a warranty

• Create data fields

📋 Keep a signed protocol, certificate or inspector's report with the inspection it belongs to, and an auditor's question is answered in one click.

You need the Editor role or higher.

Attach the protocol

1. Open the inspection, the round that was carried out, from the Inspections topic.

2. Under Attachments, click Add new and pick the file: a PDF, a scan, a photo. One file at a time.

3. The file shows on the inspection. View, Download and Delete are in its menu.

Link a report kept elsewhere

Paste its address under Link on the inspection. It opens in a new tab from the card.

Photos taken during the round

Open a task and choose Add image, several at once if you like. The photos stay on the task, where the next person doing the round sees them. See Resolve each task.

Where the files are afterwards

On the inspection, and on the Files page with a link back to it. They are not on the inspection template, which has no attachments, and task photos are not on the asset. A protocol from Kiwa arrives by itself; see Connect Kiwa and Q3web.

If it doesn't work

There is no Add new under Attachments

Viewers cannot upload. Ask an Admin to change your role.

I cannot find Attachments on the inspection

You have the template open. Open one of its rounds instead; they are listed on the template's card.

Next

• Carry out an inspection

• Set up a statutory inspection

• Upload and find files

🛠️ Let tenants and visitors report a fault, like a dripping tap, from their phone without an account. Each building gets its own link to a form you shape, and every report lands as a work request with the reporter's details.

You need the Admin or Owner role, on a computer.

Turn the form on for a building

1. In the account menu, click Settings, then Public forms under Organization. Every site is listed, with its buildings under it when it has more than one. Edit public reporting form in a site's three-dot menu opens the page with that site already searched for.

2. Tick Public form on the building. A building without an address asks you to confirm in Enable public form, since only the site and building names will be shown; click Proceed.

3. Tick Show model if the building has a 3D model, so reporters can point at the room. Click the Form header text cell to write a header for that site or building, in place of the template's, and on the site's row, the Name shown in form. Left empty, the form shows the site's name.

To switch several buildings at once, tick their rows, click Public form or Show model in the bar at the bottom, and choose Turn on or Turn off. A ticked site stands for all its buildings.

Shape the form

1. Click Edit form template. Write the Header text every form shows.

2. Order the fields by dragging: Category, Description, Email, Images, Location, Name and Phone. In each field's menu, choose Make required or Make optional. Changes to fields are saved straight away.

3. Add your Privacy policy link, and switch on Send confirmation emails to reporters when forms are submitted if reporters should hear back. Click Update to save the header text and these settings.

Add text field adds a question with a free answer. Add label field adds a question with a fixed list of answers. Name it, type an option and press Enter for the next. Each option needs a different name. A label field with more than ten options can be searched on the form.

The Category field keeps its fixed list, from Heating/Cooling/Ventilation and Water/Drainage to Elevators, Cleaning and Other. Choose Hide from form in its menu to leave it off the form, and Show on form to bring it back. While it is shown, reporters must fill it in.

Share the link or a QR code

Click Copy form link at the top of the page for the organization's form, where the reporter picks the building, or open the menu at the end of a building's row and choose Copy form link for that building alone. Preview form, at the top or in the row's menu, shows what they will see. Put the link on the intranet or in the lease. For the stairwell or the laundry room, turn it into a QR code with any QR code generator, so tenants open the form by scanning it with their phone. A link or QR code you have put up keeps working when you change the form.

What happens next

The reporter fills in the fields, points at the room on the floor plan or picks the Floor and Room, accepts the terms and clicks Send. The report lands under Work requests with the reporter's details. Members who asked for an email about new work requests get one, and those who chose to follow every new work request are added as collaborators. The reporter gets a confirmation email when that is switched on and they gave an email, and another when the status changes. See Keep the reporter informed.

If it doesn't work

Copy form link is grayed out

The form is not turned on for that building yet. At the top of the page, it stays grayed out until at least one building has the form.

Public form cannot be ticked on the site row

The site has several buildings. Tick each building instead.

Reporters see no Category

The Category field is marked Hidden from form. Choose Show on form in its menu.

Next

• Work with work requests

• Edit your profile and preferences

• Add a building and its floors

🗺️ See a floor flat from above or in 3D, spin and center it, choose how much detail your computer draws, and hide the rooms that should stay private.

The view tools need a building with a 3D model and a selected floor.

Switch between 2D and 3D

1. Open the building and pick a floor in the floor selector.

2. Click Switch to 3D view in the toolbar at the bottom of the map, or press C. The same button, now Switch to 2D view, takes you back.

The keyboard does the rest while the map has focus: R and L rotate, + and - zoom, D centers the view, the up and down arrows change floor, and Esc steps back out of whatever is open. H is the hand tool for panning, V the select tool, and the space bar switches between them. Center view is also in the three-dot menu.

Choose the view settings

Open the three-dot menu in the toolbar and choose View settings.

• Detail level: Low, Medium or High. Lower it on a slow computer. High is the default on a large screen, Medium on a small one.

• Hide sensitive areas: see below.

• Enable snapping: measurements snap to walls and corners. Hold Ctrl to measure freely for a moment. See Turn snapping on or off.

• Show BIM areas: draws the model's own area outlines. X toggles it.

• Turn table mode spins the building slowly, at the Rotation speed you set.

Reset to default puts everything back. The settings are kept in this browser, not on your account.

Switch to the satellite map

Click Layers and, under Map type, choose Satellite or Default. The choice colors the outdoor map and the ground under the 3D model, and lasts for the browser tab.

Hide sensitive rooms

Open the space that should stay private, such as a server room, and choose Mark as sensitive in its three-dot menu. With Hide sensitive areas switched on, the room's label and what is inside it are not drawn on the selected floor. The public reporting form always hides them.

On a phone

The toolbar is not shown. Tap Layers and open Map interactions: Tilt switches 2D and 3D, Center recenters, Distance measurement and Area measurement measure, and Fullscreen uses the whole screen. View settings is in the same menu.

If it doesn't work

The 3D button is missing

Pick a floor in the floor selector first. A building without a 3D model has no 3D view; see Vyer Light and Vyer Standard.

The map stutters

Set Detail level to Low in View settings, and check what your device can handle.

Next

• Measure distances and areas

• Use layers to color the map

• Work with spaces

🏢 Edit an asset's name, type, data fields and warranty on its card, and find its photos, documents, work orders and history in the same place.

You need the Editor role or higher to edit. Viewers see the same card but cannot change it.

Open the card

Tap the asset on the floor plan or in the Assets topic. The small card shows the photo, the description and round buttons for a photo, Relocate and Copy asset. Expand it for the full card. Show on the location banner takes the map to the asset.

Fill in the details

• Name, and Select a type for your asset. The type decides which data fields the asset carries. See Give the type its data fields.

• Warranty valid until, with Warranty valid from and Warranty length. See Set the warranty.

• The data fields of the type, with Show N more data fields, and a Description.

• Associated work orders: the work orders connected to the asset, and a button to add one placed on it.

• Inspection tasks: the rounds that check this asset. Add new adds it to an inspection.

• Attachments: photos and documents. Add new uploads one; View, Download and Delete are in each file's menu.

An asset that comes from the building's 3D model also shows Model info, with Show all for the data the model carries.

The three-dot menu

Center takes the map to the asset. Relocate, Clear position and Copy asset move and duplicate it; see Move or copy it. Export makes a PDF with the asset marked, also for a building without a 3D model. Connect QR code links a label to it; see Scan a QR code to open an asset. Edit data fields, for Admins, opens the asset type. Delete asset removes it, after confirmation.

Read the history

Activities on the card lists what happened to the asset and who did it: created, renamed, moved, a new type, a data field changed, a photo or document added or removed, a warranty set, added to an area, included in an inspection.

If it doesn't work

The fields are grayed out

Viewers cannot edit. Ask an Admin in your organization to change your role; see Get access when something is missing.

There is no Delete asset

Assets that come from the 3D model cannot be deleted. A wrong or missing one is a drawing edit; see Report a drawing edit.

Next

• Add and place assets

• Add a warranty

• Find and filter assets

🏢 Record when an asset's warranty runs out, remind the members you choose before it does, and find every expired warranty with one filter.

You need the Editor role or higher.

Set the warranty

1. Open the asset and click Warranty valid until. Pick the date and click Save.

2. Or fill in Warranty valid from and Warranty length, 1 to 99 months or years. The end date is worked out for you.

Setting the end date by hand clears the length. Clear value on Warranty valid until clears all three. In the table view, the Warranty valid until column can be edited in place.

Get reminded before it expires

1. Click Warranty valid until. With a date in the future, the picker shows two more fields.

2. Under Select who should get a reminder, pick the members. Under Select how long before the date comes up a reminder should be sent, set the lead time, 1 week unless you change it. Click Save.

A bell on the field shows that a reminder is set. Each person gets Warranty expires in their Inbox at the start of that day, and it is in their next digest email. See What the reminded person gets.

Find expiring warranties

In the Assets topic, open Filters and choose Warranty: Expired or Active. An asset without a warranty matches neither. In the list, an expired one reads Expired before its date. Include in marker label on the warranty field shows the date under every marker on the floor plan, and Export takes the list with you.

If it doesn't work

There are no reminder fields in the picker

Reminders are set for dates in the future. Pick the date first.

Subscriber lacks permissions on reminder target

One of the people you picked has no access to this site. Give them access or leave them out.

Next

• Edit an asset

• Set reminders

• Find and filter assets

🗺️ Select many assets, spaces, work orders or inspections and change a field on all of them at once.

You need the Editor role or higher, on a computer.

Select the items

• In a table, tick the boxes at the start of the rows.

• On the floor plan, hold Shift and click each item. Or press V for the Select tool and drag a box: with Shift it toggles, with Ctrl or Cmd and Shift it adds, with Alt and Shift it removes.

• Right-click an asset and choose Select similar on this floor or Select similar in this building to take every asset of the same type.

A bar at the bottom reads, for example, 12 Assets selected. If you selected several kinds of item, pick one under Select topic. For assets, pick a type under Select asset type, since the data fields depend on it. Switch to table view lists the selection. Ctrl+Z undoes the last change to the selection, and Esc clears it.

Change a field for all of them

1. In the bar, open the field you want to change. A count behind a value says how many of the items share it; Multiple values means they differ.

2. Set the new value. The dialog asks Set for 12 selected Assets? Click Confirm.

What you can change depends on the kind of item: for assets, the Asset Type and the data fields of that type; for spaces, the room category, icon, areas and data fields; for work orders and work requests, Priority, Assignee, Status, Category, Due date and data fields; for inspections, the Assignee. Sites and buildings are batch edited on the Sites page in Settings: tick the rows and click Edit data fields in the bar at the bottom. A selection that mixes sites and buildings first offers Select only sites or Select only buildings, since the two are edited separately.

There is no undo for the change itself. Filter the list down first, and check the count in the dialog.

If it doesn't work

The data field I want is missing

The selection holds assets of several types. Pick one under Select asset type.

Confirm fails for the whole selection

A batch change is all or nothing. One item on a site you cannot edit stops it; narrow the selection to your sites.

Next

• Customize the table view

• Find and filter assets

• Work with spaces

📱 Stick a QR label on the air handling unit, connect it once, and whoever stands in front of it next scans the label and lands on the asset in Vyer, with its history and open work orders.

⚠️ QR codes on assets will be removed from Vyer in a future update. Until then, connecting and scanning work as described below.

Connect a label to an asset

1. Open the asset's full card and choose Connect QR code in its three-dot menu. You need the Editor role or higher.

2. Type the code printed on the label, 4 to 16 lowercase letters or digits, and click Connect.

Vyer does not print labels. Order them from any label printer with one unique code each, and have the QR code point at app.vyer.com/code/ followed by the code. A code is used once in all of Vyer and stays with its asset; to re-label an asset, connect a new code.

💡 A QR code that lets tenants report a fault without an account is a different thing: it points at the building's public reporting form. See Share the link or a QR code.

Scan it

Point the phone camera at the label and open the link. Vyer opens the asset's card in the right organization. Someone who is not signed in sees the sign-in page first and lands on the asset afterwards. See Sign in to Vyer.

If it doesn't work

Code already exists

Another asset already has this code. Use the next label.

The code is refused

The code uses lowercase letters and digits only, and never 0, 1, l or o, since they are easy to misread.

Code not found

The label has not been connected to an asset yet.

The map opens but no asset

You do not have access to the site the asset is on. Ask an Admin in that organization.

Next

• Add and place assets

• Edit an asset

• Navigating the mobile app

🏢 Turn a building into Vyer Standard by uploading its IFC model. Match the model's floors to the ones you already have, and everyone gets the indoor map with every space and wall.

You need the Admin or Owner role. Nothing on the building is lost: floors you created by hand keep their names and everything placed on them.

Upload the model

1. Open the building and its full card. Under Model, click Upload new model, or Update model when the building already has one.

2. Pick the IFC file. The file name ends in .ifc, and the model holds exactly one building with at least one floor. The File Upload dialog shows the progress.

3. A row appears under Model with the file name and Status: Uploaded.

Match the floors and confirm

1. Click the row. The Model upload confirmation dialog opens, or Model comparison when you are updating a model.

2. Under Story mapping, each floor in the model has a dropdown: pick the floor in Vyer it corresponds to, or Create new. Vyer proposes a mapping, lowest floor first; a heading in red needs your attention.

3. Click Continue. The status moves through Queued for conversion, Processing and Importing to Complete. The card refreshes on its own; leave the page if you like.

For an update, the dialog lists what the new file adds and removes, and the new file overrules the current one.

What changes

• The building shows the Has indoor map mark, and its small card says View model.

• Floors you mapped keep their names, order and everything placed on them; new floors take the model's names. Spaces come from the model.

• The indoor map tools, measuring and the 2D and 3D views, are available on the building. See Navigating Vyer.

• Create floor disappears from the floor selector, and a floor that holds model parts cannot be removed.

If it doesn't work

Unsupported IFC Schema or Unsupported file type

Vyer reads IFC2x3 and IFC4 files. Export the model again in one of those.

Status: Validation failed

The model has duplicate element ids, no floors, or more than one building or site. Fix the export and upload again.

Spaces have no area, a wrong room number, or show NOTDEFINED

The model is an IFC4 export from Revit uploaded before October 27, 2026. Click Update model and upload it again.

A model import job is already ongoing for this building

Wait for the current job to finish or cancel it from its confirmation dialog.

I want Vyer to make the model

Contact us through the chat; see Reach us from the app.

Next

• Vyer Light and Vyer Standard

• Add a building and its floors

• Report a drawing edit

🏢 Every building in Vyer is one of two kinds: Vyer Light, made from map data in minutes, or Vyer Standard, built on a 3D model of the building. Both hold the same assets, work and documents, and a building moves from one to the other without losing anything.

Vyer Light

A Vyer Light building has a footprint and floors, nothing more is needed. The footprint comes from official property data where Vyer has it, Lantmäteriet in Sweden, and from map data elsewhere. You add the floors yourself. On each floor you place assets, work orders and inspection tasks, run rounds, attach files, export the list and export the floor to PDF from the outdoor map. The building is shown on the outdoor map with its floor selector. See Add your first property.

Vyer Standard

A Vyer Standard building has an IFC model. With it come the indoor map, every space with its name and room number, the walls and doors, the 2D and 3D views, and the tools that need a drawing: measuring, data layers that color spaces, room names in PDF exports and drawing edits. The model is made by Vyer's modeling team or uploaded by an Admin. See Upload the model.

How to tell them apart

A building with a model carries the Has indoor map mark in lists and on the map, and its small card says View model instead of View building. In the Sites list, the Indoor map filter shows With indoor map or Without indoor map.

Moving between them

When a model is added, the floors you created are matched to the model's floors and keep their names and everything placed on them. Assets placed by their coordinates stay where they are. A building that loses its model keeps its floors, assets, work orders and files too.

Good to know

• Spaces come with the model. A Vyer Light building has none, so work is placed on the floor rather than in a room.

• Measuring, data layers, drawing edits and the 2D and 3D views need the model too, so a Vyer Light building does not have them. PDF export works for both; see Export a building without a 3D model.

• Nothing about roles, work orders, inspections or the mobile app differs between the two.

Next

• Add your first property

• Add a 3D model to a building

• How Vyer is organised: sites, buildings, floors, spaces, assets

🏢 Keep each property's name, address, description and data fields current, star the ones you look after, and keep the energy certificates with the buildings.

You need the Editor role or higher to edit a site. Deleting one needs Admin or Owner.

Edit the site card

1. Open the site and its full card from the floor selector's menu, Open site detail card, or click its name on the Sites page in Settings (account menu, Settings, Sites).

2. Click the name at the top to change it. Under Address, type the address and pick a suggestion, or choose Switch to GPS coordinates input and paste coordinates. Write a Description.

3. Fill in the site's data fields. Edit data fields in the three-dot menu, for Admins, sets which fields every site carries. See Create data fields.

On the Sites page you can also edit a site's or building's Description and data fields without opening the card: click the cell, or select it and paste. Show the Description column under Display settings first. To fill a data field on many sites, tick them and click Edit data fields in the bar at the bottom. See Batch edit.

The card also lists the site's Buildings, areas, assets, work orders, inspections, members and attachments.

Star the sites you look after

Click the star in the site's header, or the star next to the site's name on the Sites page. Starred sites come first in the site and building selector, are a filter in every list, and can limit your email notifications. The star is yours; it does not change what others see.

Fetch energy certificates in Sweden

Energy certificates are kept on each building, from Boverket, the Swedish housing authority.

1. Open the building card and, under Boverket data, click Add energy certificates.

2. Enter the Municipality and the Property identifier, the property designation, and click Get latest energy certificates.

3. For each building, pick the right Certificate from the list. The card then shows the certificate id, energy class, energy performance and primary energy number, with the issue date.

Update information in the section's menu fetches the latest figures again. The Sites page has a column for each of these values, which you can show under Display settings.

Delete a site

In the three-dot menu on the site card, choose Delete site. Every building, floor, asset, work order and file on the site goes with it.

If it doesn't work

No energy certificates found

Check the municipality and the property designation against the deed. Certificates exist for buildings in Sweden only.

The address search finds nothing

Switch to GPS coordinates and paste the position from a map service.

Next

• Add a building and its floors

• Find a property and open a building

• Create data fields

🏢 Put each building on its footprint, name it, and give it floors from the bottom up, so every asset, work order and inspection has a floor to sit on.

Adding and deleting buildings and floors needs the Admin or Owner role. Editors rename and reorder them. If this is your first property, start with Add your first property.

Add a building on its footprint

1. Open the site on the outdoor map. Click Add new in the toolbar at the bottom of the map and choose Building.

2. A banner reads Click the map to place building. Building outlines light up as you move over them; click the right one. The building takes the outline's name where there is one, and its address is looked up for you. Click anywhere else to place a building without an outline.

3. The building opens in its card. Click Name your building if it has no name.

To add several buildings in one go, switch on Add multiple in the banner and keep clicking. You can also click an outline first and choose Add building on its card, or click Create new under Buildings on the site card and give the building a Name.

Create the floors

1. Open the building. In the floor selector on the right edge of the map, click Add first floor, or open its menu and choose Create floor. Each new floor goes on top.

2. Name the floors. Open the building card and, under Floors, give each floor a Name and a short name of up to 3 characters: it is what the floor selector shows. The first floor is called Entrance with the short name 0 until you change it.

3. Drag the floors into the right order, highest at the top.

A building with a 3D model gets its floors from the model, and the Create floor item disappears. See Match the floors and confirm.

Fix the address or move the building

On the building card, under Address, type the address or choose Switch to GPS coordinates input and paste coordinates. The move icon on the building's small card starts Click the map to place building again.

Remove a floor or a building

• A floor: in the building card, open the floor's menu and choose Remove. A floor that holds parts of a 3D model cannot be removed.

• A building: choose Delete building in the card's three-dot menu. Everything on its floors goes with it.

If it doesn't work

This building has already been added to this site

The outline you clicked is already a building on this site. Open it from the site card instead.

Building is outside the site boundary

The outline lies outside the property. Check that the right site is open.

Create floor is missing

The building has a 3D model, so its floors come from the model.

Next

• Add your first property

• Add a 3D model to a building

• Edit site details

🏢 Every room in a building with a 3D model is a space. Give it its number, category and icon, keep its details in data fields, and color the floor plan by what you filled in.

Spaces come from the building's 3D model. You cannot add or remove one by hand; a missing or wrong room is a drawing edit, see Report a drawing edit. Editing needs the Editor role or higher.

Edit a space

1. Click the room on the floor plan, or open it from the Spaces topic. Click Name your space to name it.

2. Fill in the Room number, pick the Room category, Commercial, Common or Technical, and an Icon such as WC, Kitchen, Staircase, Bike room or Conference room. The icon shows on the floor plan.

3. Fill in the data fields and a Description. The card also lists the room's Connected assets, work orders, inspection tasks and attachments. Room ID is a number Vyer assigns and cannot be changed.

In the three-dot menu, Mark as sensitive hides the room's label and contents for anyone who has Hide sensitive areas switched on, and always on the public reporting form. Mark as outdoor tells Vyer the space is open air. Edit data fields, for Admins, sets which fields every space carries.

Find and compare rooms

Click Spaces in the side navigation. The list shows every room on the open site, building or floor, with Room number, Room ID, Sqm, Room category, Icon, Area and its connected assets and work orders. On a computer, View table edits room numbers, categories and areas in place, and Export downloads the list. Select several rows to set a category, an icon or an area for all of them at once; see Batch edit.

Color the floor plan by a field

Open a floor, click Layers and pick a layer under Data Layers: Room number, Room category or any data field on spaces. Each value gets a color and a legend. See Color a floor with a data layer.

If it doesn't work

The Spaces list is empty

The building has no 3D model yet, so it has no spaces. See Vyer Light and Vyer Standard.

Data Layers says to select a floor

Layers color one floor at a time. Pick a floor in the floor selector first.

Next

• Use layers to color the map

• Create and edit areas

• Batch edit

⚙️ Decide who is in your organization, what each person may do and on which sites, from one page.

You need the Admin or Owner role. Inviting is covered in Invite your colleagues.

Open the Members page

Click your organization's logo at the bottom of the side navigation and choose Members under Organization settings, or open Settings and click Members. On a phone, tap More, then Members.

Every member is listed with Name, Last active, Email, Phone, Role, Site access and Added by. A pending invitation shows Invited, expires with the date under the name, or Invite expired. A service account has a robot icon. Search, Filter or group the list, or Export it as an Excel file. Click a member's name to open their page.

Change a role

1. Click the member's Role cell and pick Owner, Admin, Editor or Viewer, or open the member and change Role under Role & access. The change is saved at once.

2. To change several members, check their rows and click Role in the bar at the bottom. Owners in the selection keep their role, and a batch never makes anyone Owner. Making someone Admin asks you to confirm with Make Admin.

An Editor or Viewer keeps their sites when you switch between the two. Admins and Owners always have every site.

What each role may do is in Roles and what you can do. Two rules apply to who can change whom: only an Owner can make someone Owner, and you can only edit members at or below your own level.

Limit a member to some sites

1. Open the member and set Site access to Custom selection. Every site starts switched on.

2. Under Custom site access, switch off the sites the member should not have. To change many at once, search or filter the list, check the sites and confirm.

3. For an Editor, set Other sites to Viewer if they should see every other site, or No access to hide them.

Each change is saved at once. The member keeps their role, and the list shows Custom selection under Site access. To limit several members, check their rows, click Site access in the bar, choose Custom selection, switch the sites and click Save changes. When you take a site away from someone, they are unassigned from the open work orders and inspections on it.

Renew an invitation or remove a member

• Renew invite on the member's page gives a pending invitation 7 more days and sends the email again, from you. To renew several, check them in the list and click Renew invites.

• Remove member at the bottom of the member's page, or Remove from organization for checked rows, takes the member out at once. They are unassigned from open inspections, and their notifications stop. Work orders assigned to them keep the name until someone changes the assignee.

• A service account, or a member managed by your organization's identity provider, has no remove option. See Use the API with a service account and Sign in with SSO and provision users with SCIM.

If it doesn't work

Owner is not in the list of roles

Only an Owner can give the Owner role.

I cannot edit a member

You can change members at or below your own level. Ask an Owner for members above it.

Members says You don't have access

The page is for Admins and Owners. Ask an Admin in your organization.

There is no Remove member button

The member is a service account or is managed by your identity provider. Reset the service account's token to cut off its access, or deactivate the user in the identity provider.

Next

• Invite your colleagues

• Roles and what you can do

• Use the API with a service account

🔑 Sign in to Vyer with the account you already use at work, and let your organization create and close Vyer accounts from its own directory.

Sign in with your organization account

1. On the sign-in page, click Sign in using your organization account.

2. Enter your work Email and click Next. You are sent to your organization's own sign-in. If you belong to more than one organization in Vyer, pick one under Select an organization to continue.

3. Sign in there as you always do. Vyer opens.

An account that signs in this way has no Vyer password. Only accounts your organization has provisioned can use it.

What the connection does

• Single sign-on: your organization's identity provider, such as Microsoft Entra ID or Okta, confirms who you are. Vyer never sees your password.

• Provisioning: your directory creates Vyer accounts with name, email and phone number. A new member joins as a Viewer; an Admin sets the role and sites in Vyer. See Change a role.

• Deactivation: when the directory deactivates a user, they lose access to the organization at once and are unassigned from open inspections. Reactivating them brings them back as a Viewer.

• Groups in the directory are not synced. Roles are set in Vyer.

On the Members page, these members show Yes in the SCIM managed column.

Check the setup

Admins and Owners can see whether the connection is on. On a computer, open Settings from the account menu, then SSO settings. SCIM provisioning and SAML sign-in each show Enabled or Not set up. The page only shows the status; changes go through Vyer.

Get connected

Vyer sets the connection up for your organization. Have ready: your identity provider's sign-on address, its signing certificate, and the name of the attribute that carries each user's email. Vyer gives you the identifier and reply address to enter on your side, and a token for your provider's provisioning connector. Contact support; see Reach us from the app.

If it doesn't work

Could not sign in with SSO

Your account has not been provisioned yet, or it was deactivated in the directory. Check with your organization's IT, and use the email address the directory has for you.

I want to reset my password

An organization account has no Vyer password. Sign in through your organization instead. The reset is for accounts with a Vyer password; see Reset your password.

A member kept the Viewer role

Provisioning creates every member as a Viewer. An Admin sets the role on the Members page.

Next

• Sign in to Vyer

• Manage members and roles

• Invite your colleagues

🗂️ Keep drawings, certificates, manuals and photos with the building, asset or work order they belong to, and find them all again on one page.

Attach a file where it belongs

1. Open the site, building, space, area, asset, work order or inspection. Under Attachments, click Add new and pick the file. One file at a time. You need the Editor role or higher on that site.

2. A picture becomes an image with a thumbnail and a preview. Anything else becomes a document: a PDF opens in the viewer, with the highlights, lines and notes added in a PDF editor. Form fields in a PDF are not shown. Other documents are downloaded.

3. The menu on an attachment offers View, Download and Delete.

The block shows the newest files first, with Show N more attachments for the rest, and switches between a grid and a list.

Find every file on one page

1. On a computer, click Files in the side navigation, or press F. Every image and document in the organization is listed with Name, Location, Added by, Date added, File type and File size.

2. Search by name, or click Filter to narrow by File type, documents or images, and Location.

3. Click a name to preview the file. Click its location to open the item it belongs to.

Upload on the Files page attaches files to a site or a building: choose where under Upload in..., then Select files to add several at once. Drawings of a building are best uploaded as DWG files.

Good to know

• An image can be up to 64 MB and 80 megapixels. A document can be up to 1 GB.

• Files are not part of the search box. Use the Files page to find them.

• Floors have no attachments of their own. Attach to the building or the space.

If it doesn't work

There is no Add new under Attachments

Viewers cannot upload. Ask an Admin in your organization to change your role; see Get access when something is missing.

Files is missing from the side navigation

The Files page is shown on a computer. On a phone, open the item and use its Attachments.

Upload on the Files page is grayed out

It needs the Editor role on every site. An editor on some sites attaches files from the item instead.

Next

• Add and place assets

• Work with work orders

• Export a floor plan as PDF

🗂️ Connect another system to Vyer with a service account, a member that signs in to the API with a token and has a role like anyone else.

You need the Admin or Owner role.

Create the account

1. On the Members page, click Create a service account. Give it a Name that says which system it is for, and click Create service account.

2. The account's page opens with the token under Access token. Click Copy and store the token where the other system can read it. It is shown this once; after you leave the page it stays hidden.

3. A new service account is an Editor on all sites. To narrow it, change Role or Site access under Role & access, as for any member. Changes are saved at once. See Limit a member to some sites.

The account appears in the members list with a robot icon, and Added by shows who created it.

Call the API

The other system sends GraphQL requests to https://app.vyer.com/graphql with the header Authorization: Bearer followed by the token. It sees and changes exactly what its role allows, and its changes show up in the activity log under the account's name. A token is valid for 10 years. Contact support for the API reference; see Reach us from the app.

Replace a lost or leaked token

1. On the Members page, click the service account's name.

2. Under Access token, click Reset token and confirm Generate new token. The old token stops working at once.

3. Click Copy and put the new token into the other system.

A service account cannot be removed from the organization. To cut a system off, reset its token and keep the new one to yourself, or set the role to Viewer.

If it doesn't work

Copy is grayed out

The token is shown only right after it is created or reset. Click Reset token and copy the new one then.

Requests are answered with Token has been revoked

Someone generated a new token for the account. Use the new one.

There is no Create a service account button

Only Admins and Owners create service accounts.

Next

• Manage members and roles

• Export from Vyer

• Roles and what you can do

🗂️ Download any list in Vyer as an Excel file, with the filters you have set, for a report or a check against another system.

Export a list

1. On a computer, open the list: a topic such as Assets, Work orders, Inspections, Areas or Spaces, or Sites, Members, Asset types and Data fields in Settings.

2. Set the filters first. The export holds exactly what the list shows.

3. Click Export above the table. The dialog names the count, for example Export 240 Assets. Click Export again.

The file downloads as an Excel workbook.

What the file contains

A topic's export has a fixed set of columns, plus one column for every data field in use on the exported items. The columns you chose under Customize do not change the file.

The pages in Settings work the other way: the file holds the columns the table shows, with its search, filters and sort, and only the ticked rows when you have ticked any. The dialog says which before it starts.

• Sites has two sheets, Sites and Buildings. Each building names its site, and every row has a link back to Vyer.

• Inspections has one row per inspection with its tasks grouped under it, each with the status Open, Overdue, Completed, Completed late, Skipped or Missed.

• Assets includes a link back to each asset in Vyer.

An export holds up to 50,000 rows, and only the sites you have access to.

Export a drawing instead

Export a floor plan with its markers as a scaled PDF. See Export a floor plan as PDF.

Connect another system

An Admin can create a service account on the Members page with Create a service account. It gets an access token, shown once, that another system uses to read and write the same data through Vyer's API. Regenerate the token from the account's page if it is lost. Contact support for the API documentation; see Contact us.

If it doesn't work

There is no Export button

Topic lists are exported on a computer; on a phone they have no Export. In Settings, Inspection types and Public forms have no Export.

The file is missing columns I see in the table

A topic's export columns are fixed per list, plus the data fields in use. Hidden and reordered columns in the table do not apply. On a page in Settings it is the other way round: show the column under Display settings before you export.

Next

• Customize the table view

• Find and filter assets

• Export a floor plan as PDF

⚙️ Need to track something Vyer has no field for, such as a contract number or a service interval? Add it as a data field and it appears on every site, space, area, asset, work order or inspection you choose.

You need the Admin or Owner role, on a computer, to define data fields. Editors fill them in.

Create a data field

1. In the account menu, click Settings, then Data fields under Organization.

2. Click Add data field. Type a Name and choose a Type: Text, Number, Date, Link, Checkbox, or Label for a list of values you manage yourself. A Label field takes its Options here: click Add option for each and pick its color.

3. Press Enter to add the field. The dialog stays open for the next one. Click Add to add the last one and close, or Close when you are done.

A data field is defined once for the organization. The same field can sit on several kinds of item, and its type cannot be changed afterwards.

Put it on the items that need it

Fields reach items through a template: one for each asset type, and one each for all sites, spaces, areas, work orders and work requests, and inspections.

1. Open the template. From a site, building, space, area, asset, work order or inspection, choose Edit data fields in the three-dot menu. On an asset, it opens the fields of the asset's type.

2. Click Add data field. Choose Create new or Choose existing.

3. Drag the fields into the order they should be filled in.

Every item of that kind now shows the field in its detail card: the first two fields, then Show N more data fields. On a computer, Add data field in the table's Columns panel does the same; for assets, filter the list to one asset type first.

Restrict, rename or remove a field

Open the menu on a field in the template.

• Restrict editing: only Admins can change the value. Everyone else sees Restricted by admin. Use it for values that come from another system.

• Edit: rename the field. The new name applies everywhere the field is used.

• Remove: takes the field off this template and deletes the values on those items. This cannot be undone.

On the Data fields page, click a field's name to open Edit data field. Change its Name, a Label field's Options, and its Edit access: Editors and admins, or Admins only, which is the same as Restrict editing. The Edit access cell also changes in place, and ticking several fields offers Toggle admins-only editing.

Tick fields and click Delete to remove them from every template and delete every value. The dialog counts the values that go. The Usage column counts the items with a value in each field; point at it to see how they split between sites, assets and the other kinds of item. Export asks before it starts, then downloads the rows in view as an Excel file.

If it doesn't work

Remove is grayed out

The field is restricted. Choose Allow editing first, or set its Edit access to Editors and admins.

I cannot change the type

A field's type is fixed when it is created. Create a new field with the right type and remove the old one.

There is no Data fields page

Only Admins and Owners see it, and only on a computer. See what each role can do.

Next

• Manage asset types

• Customize the table view

• Export from Vyer

📋 If Kiwa, an inspection body in Sweden, carries out your statutory inspections, their results from Q3web land in Vyer as inspections on the right asset, with the dates and the protocol attached.

The connection is available in Sweden, where Kiwa operates.

What the connection does

• For every asset that carries a Q3web registration number, Vyer creates an inspection named after the asset and the kind of inspection, under the inspection type you choose, with one inspection task carried out in Q3web.

• The dates follow Q3web. The due date is the date the installation may no longer be used, so an installation under an operating ban shows as overdue. When Q3web reports the inspection performed, the task is completed.

• Q3web's status text is kept as the task's note, and the protocol PDF lands under Attachments on the inspection.

• The sync runs on a schedule and in one direction, from Q3web into Vyer. Nothing is written back to Q3web.

Get connected

Vyer sets up the connection for your organization. Have three things ready and contact support; see Reach us from the app.

1. Your organization's Q3web login.

2. A data field on assets that holds each asset's Q3web registration number. Create it on the Data fields page in Settings, add it to the asset types that Kiwa inspects, and fill it in. See Create a data field.

3. The inspection type the synced inspections go under. See Mark the type as statutory.

Keep it running

• Each registration number is used on one asset only. A number on two assets stops the sync until it is fixed.

• An Admin can lock the data fields a connection fills by setting their Edit access to Admins only on the Data fields page, so nobody overwrites the synced value by hand. Members then see Restricted by admin on the field.

• The inspections that Q3web creates are carried out in Q3web, not in Vyer. Open them in Vyer to see the status, the dates and the protocol.

If it doesn't work

An inspection does not appear

Check that the asset's registration number matches Q3web exactly and is not used on another asset. The sync runs on a schedule, so a new number takes until the next run.

The task name is in Swedish

The inspection task and its instructions are written by the connection, in Swedish.

Next

• Set up a statutory inspection

• Carry out an inspection

• Create data fields

⚙️ Decide what the assets in your buildings are called, which data fields each kind carries and which inspections they belong in, so every technician inventories the same way.

You need the Admin or Owner role, on a computer.

Add an asset type

1. In the account menu, click Settings, then Asset types under Organization.

2. Click Add asset types. Type a Name, pick a Category such as Ventilation, Electrical, Fire or Plumbing, and press Enter. The dialog stays open for the next type and keeps the category.

3. Click Add to add the last one and close, or Close when you are done. Open next to a type you just added opens its page; Undo add removes it again.

Admins can also create a type on the spot from an asset's Select a type for your asset field.

Give the type its data fields

Open an asset of the type and choose Edit data fields in its three-dot menu. Under These data fields will be presented for all Assets of type …, click Add data field and Create new or Choose existing. Drag the fields into the order technicians fill them in. Every asset of the type carries them from then on. See Create a data field.

Link inspection types

In the table, the Inspections column names the kinds of inspection the type belongs in. Click the cell, tick them under Linked inspection types and click Save. On the type's own page, Linked inspection types lists each link with its instructions and subtasks: Link inspection type adds one, and Edit inspection task or Unlink in a link's menu changes or removes it. An inspection of that kind can then take its tasks from the asset type. See Add the tasks.

Edit, find and delete

• Click a Category cell to change it in place. Click a type's name to open its page, where Name and Category save as you change them.

• The Usage column counts the assets of each type. On the type's page, Assets of this type lists those with the most open work orders first, and Show all … in the asset list opens the Assets topic.

• Tick several rows to Set category or Delete them together. Delete skips built-in types and types that assets still use. On the type's page, Delete asset type removes that one type, once no asset uses it.

• Export asks before it starts, then downloads the rows in view, or only the ticked ones, as an Excel file.

Search, filters, grouping and column widths work as on the other tables in Settings. See Arrange a table in Settings.

Changing an asset's type keeps the values it already has. A value from a field the new type does not carry still shows on the asset.

If it doesn't work

A type cannot be deleted

The type is in use, or it is one of the types Vyer provides, marked A built-in asset type, which cannot be edited or deleted. Change the assets' type first, or create your own type instead.

There is no Asset types page

Only Admins and Owners see it, and only on a computer. See what each role can do.

Next

• Create data fields

• Add and place assets

• Set up an inspection

🏢 Find any asset in your buildings by name, type, data field or warranty, see where it stands on the floor plan, and take the list with you as a spreadsheet.

Search by name

Press S or click the search icon to open Search portfolio, or Search within site when a site is open. Results are grouped, with an Assets group. Click a result to open the asset. Show all opens the Assets topic filtered on your search.

Filter the asset list

1. Click Assets in the side navigation. The list holds the assets in the site, building or space you have open. The Search list box at the top matches part of a name, description, type or data field value.

2. Use the quick chips for Category, Type and Created by, or click Filters to open Filter assets. Quick filters cover created date, category, type, who created it, whether it has Documents, Images or a Description, and Warranty (Expired or Active). Data fields lets you filter on the value of any data field.

3. Every filter you set has to match. Within one filter, any of the values you picked counts. Reset clears them all.

Your filters are remembered in your browser for each organization, so the list opens the way you left it.

Find it on the map

• Click a row to open the asset. Show on the location banner takes the map to the asset.

• Results based on the map view limits the list to what is on screen. On the outdoor map, Search this area does the same.

• Right-click a space on the floor plan, or press and hold on a phone, to see N assets and list only those. Select similar on this floor and Select similar in this building select every asset of the same type.

Count the assets of one kind

Right-click an asset on the floor plan, or press and hold on a phone, and choose Select similar on this floor or Select similar in this building. Every asset of the same type is selected, and the bar at the bottom reads, for example, 70 Assets selected. For an element from the 3D model, every door or window of the same kind is selected, whether it has an asset type or not. Up to 1,000 are counted at a time.

See every field at once

On a computer, click View table. Every data field is a column, and the Type, Location, Name and Warranty valid until columns are there too. Customize chooses and orders the columns, and Export downloads the list, with your filters applied, as an Excel file. See Choose and reorder the columns and Export a list.

On a phone

The list replaces the table. Filters floats above the list, your search shows as a chip, and the search icon opens the portfolio search. There is no table or export on a phone.

If it doesn't work

An asset is missing from the list

The list only shows the site, building or space you have open. Go up a level in the selector. A filter you set earlier may still be on: click Reset.

The search finds nothing

The search looks in the name, description, type and data field values of assets, not in work orders or attached files. Part of a word is enough.

Next

• Add and place assets

• Customize the table view

• Export from Vyer

🏢 Group the spaces that belong together, such as a tenant's premises or a department, into one area you can measure, describe with data fields and export.

You need the Editor role or higher. An area belongs to one site and can span its floors and buildings.

Create an area

1. Open the site and the floor plan. Click Add new in the toolbar at the bottom of the map and choose Area, or click Add area at the top of the Areas topic. With no site open, you pick one first.

2. The area opens in its detail card. Click Name your area and type the name. Add a Description if it helps.

Add spaces to the area

1. Under Rooms in the detail card, click Add. A banner reads Click a space to add it to area.

2. Click each space on the floor plan. Click a space again to remove it. Drag with Ctrl, Cmd or Shift held to add several at once, and with Option or Alt held to remove several.

3. Switch floor or building and keep clicking. The area follows you.

The three dots next to Rooms add or remove every space on the current building or floor in one go.

Draw an outline

When the area is not whole spaces, half a hall or a yard, draw it. Under Measured area, click Edit. Click to add points, drag to move them, and right-click a point to Close shape or Remove this shape. When you leave the editor, confirm Save changes to area. The size shows as Total area in square meters. Draw shape based on added spaces in the three-dot menu draws the outline of the spaces you added.

It works the other way too. Once an outline is drawn on a floor, open the three-dot menu of its row under Measured area and choose Add all rooms within this area. Every space that lies entirely inside the outline on that floor is added. Spaces that only partly overlap it are left out, and the outline itself does not change.

Use the area

• The Areas topic lists every area with Added spaces, Floor area (estimate), the sum of its spaces, and Measured area, the size of its outline. Filter on data fields, and Export the list as an Excel file.

• Associated work orders on the detail card lists the work orders and work requests connected to the area. Add new creates a work order on the area. Link existing shows the banner Click a work order to link it to the area. Click the work order on the map. Only work orders on the area's site can be linked.

• Export in the three-dot menu makes a PDF with the area marked, from any view of the map. A floor in a building without a 3D model is listed on a closing Floors not included page. See Export one asset, work order or area.

• Edit data fields sets the fields every area carries, such as tenant, contract number and move-in date. It needs the Admin or Owner role. See Create data fields.

• Delete area removes the area. Its spaces stay where they are.

If it doesn't work

Add under Rooms is grayed out

You are on the outdoor map. Open the building to pick spaces.

Export is grayed out

The area has no outline on any floor yet. Draw one under Measured area first.

There is no Area in Add new

Viewers cannot create areas. See what each role can do.

Next

• Export a floor plan as PDF

• Create data fields

• Customize the table view

🗺️ Turn any floor into an A3 PDF drawing, to scale, with the assets, work orders and room names you choose.

Export a floor

1. Open the building and the floor. Click the three dots in the toolbar at the bottom of the map and choose PDF export.

2. Under Map view, choose Floor plan for this floor, All floor plans for one page per floor, or Current view for the floor plan exactly as it is on your screen, angle and all.

3. Under Scale options, keep Fixed architectural scale and pick one, 1:50, 1:100 and so on, or choose Scale to fit the page.

4. Choose what to include. Include markers: assets, work requests, work orders. Include room names. Include outdoor map, when the building has an address on the map. Include map layers, when a layer is coloring the map; the legend then lists each color with a count.

5. Click Export. The PDF downloads to your computer.

The markers follow the filters on the Assets and Work orders topics. Filter the list first and the drawing shows only those.

Export a building without a 3D model

A Vyer Light building is exported from the outdoor map.

1. Select the building on the outdoor map. Click the three dots in the toolbar at the bottom of the map and choose PDF export.

2. Under Map view, choose Floor plan when a floor is selected, All floor plans for one page per floor, or Current view for the map as it is on your screen.

3. Pick the Scale options and the markers to include, and click Export.

The page shows the map around the building with the markers of each floor. Since the page is drawn on the outdoor map, the dialog has no room names, map layers or Include outdoor map. See Vyer Light and Vyer Standard.

What the PDF contains

An A3 page in landscape with the floor plan, a header with site, building, floor, address and scale, your organization's logo when one is set, and a north arrow. The footer says who exported it and when. The file is named vyer-pdf-export followed by the date and time.

Export one asset, work order or area

Open the item and choose Export in its three-dot menu. It works from any view of the map, with or without a 3D model, and the map returns to where you were afterwards. The drawing is centered on the item. An item in a building without a 3D model, or outdoors, gets pictures of the outdoor map instead: the view on your screen and an overview of its building.

Include properties chooses which of the item's details are printed, such as the building, the floor and the status. Room ID, Measured area, Assignee, Category, Created and Created by are left out until you add them. Include data fields adds the item's data fields. The rest depends on the item: for an asset, Export connected work orders and Include images; for a work order, Export connected assets, Include images and, for a work request, Include reporter contact details; for an area, Include room names for all rooms or only the area's. An area's All floor plans covers every building with a 3D model it is drawn in, and lists the other floors on a closing Floors not included page. See Create and edit areas.

On the Areas topic, PDF export in the toolbar skips the dialog and exports the floor with every area marked and a legend of their sizes.

Good to know

• The PDF is made in your browser, so a floor with many markers takes a moment. Up to 1,000 assets and 1,000 work orders are drawn.

• There is no paper size or orientation to choose. Every export is A3 landscape.

If it doesn't work

There is no PDF export in the menu

On the outdoor map, select a building first. The menu offers PDF export once a building is selected.

Export on an area is grayed out

The area has no outline on any floor yet. Draw one under Measured area first; see Draw an outline.

Next

• Create and edit areas

• Use layers to color the map

• Export from Vyer

🏢 Every air handling unit, fuse box or fire extinguisher in a building is an asset. Add it where it stands on the floor plan, with a type and a photo, so others can find it when it needs inspecting or fixing.

You need the Editor role or higher.

Add an asset where it stands

1. Open the site, building and floor the asset is on. Tap Add new in the toolbar at the bottom of the map and choose Asset. With no site open, a dialog asks for the Site and Building first.

2. A banner reads Click the map to place asset. Tap the spot on the floor plan. Tap inside a space and the asset belongs to that space. On the outdoor map it is placed on the site. To add it without a marker, tap Skip in the banner.

3. The asset opens in its detail card as No name. Tap Name and type what it is.

You can also right-click the floor plan, or press and hold on a phone, and choose Add and then New asset.

Give it a type, a photo and its details

• Select a type for your asset. The asset type decides which data fields the asset carries and which inspections it belongs in. Owners and Admins can create a new type from the same field. See Add an asset type.

• Photo: tap the camera button on the card, or Add new under Attachments. On a phone the camera opens.

• Warranty valid until, Description, and the data fields of the type.

Move or copy it

• Relocate in the three-dot menu, or on the location banner, starts Click the map to relocate.

• Copy asset makes a new asset with the same name, type and data fields, placed where you tap next.

• Clear position removes the marker. The asset stays on the floor.

• On a computer, hold Shift and drag a selected marker, or press M and drag.

• To move an asset to another building on the same site, choose Relocate, pick the building in the selector and tap the new spot. An asset cannot move to another site.

• To keep an asset without a floor or a building, open the location banner on its card and choose the empty line in Set story or clear the building. It then belongs to the building or the site as a whole.

Connect a QR code

In the three-dot menu choose Connect QR code and enter the code printed on the label: 4 to 16 lowercase letters or digits. Then Connect. Scanning the label with a phone camera opens the asset in Vyer. See Scan a QR code to open an asset.

If it doesn't work

There is no Asset in Add new

Viewers cannot add assets. Ask an Admin in your organization to change your role. See Get access when something is missing.

Tapping the map does nothing

On a floor plan the tap has to land on the drawing, a space or an asset, not on the empty area around it. Or tap Skip.

Zoom in to place a pin

On the outdoor map, zoom in closer to the building and tap again.

There is no Delete asset

Assets that come from the building's 3D model cannot be deleted. Only assets added in Vyer can.

Next

• Find and filter assets

• Manage asset types

• Create a work order from your phone

🗺️ When the floor plan does not match the building, report it from the spot where it is wrong. The drawing gets corrected, and your report stays as the record.

You need the Editor role or higher.

When Vyer corrects the drawing

A drawing edit is for changes to the architectural floor plan that you can't make yourself, such as a moved wall or a split room. Vyer's modeling team takes it on when:

• the building has a 3D model to correct, and

• updating the building's model is part of your agreement with Vyer.

We can guarantee the correction when Vyer built the model or made its last update. If someone outside Vyer built or last changed it, we correct it where we can. A model that doesn't follow our requirements can have problems in its structure that a drawing edit can't fix. See Prepare an IFC model for Vyer.

Report from the floor plan

1. Open the building and the floor. Tap Add new in the toolbar at the bottom of the map and choose Drawing edit, or tap Add drawing edit at the top of the Drawing edits topic.

2. A banner reads Click the map to place drawing edit. Tap the spot where the drawing is wrong.

3. The drawing edit opens in its detail card. Tap Name your drawing edit and write what is wrong. Put the detail under Briefly describe your drawing edit.

Mark it up

In the comment bar, tap Add annotation. Vyer takes a picture of the floor plan as you see it. Draw on it, pick a color and Thin or Thick, Clear to start over, and tap Send. The picture is attached to the drawing edit. Pan and zoom to the right spot before you start, since the picture is of the current view. Add image attaches a photo of the real thing.

What happens next

The drawing edit is assigned to whoever is responsible for drawings in your organization. Unless your organization has chosen someone else, that is Vyer's modeling team. Its status goes from Open to Acknowledged, In progress, On hold and Completed, or Rejected when the drawing is right as it is. You get an email when the status changes and when someone comments. Follow every drawing edit on the site in the Drawing edits topic.

A work order that turns out to be a drawing problem becomes a drawing edit with Convert to drawing edit in its three-dot menu, and back with Convert to work order.

After a large renovation

When a renovation has changed much of the building, don't report each change as a separate drawing edit. Email support@vyer.com and describe what has changed. Vyer's modeling team takes in the new drawings or model, compares them with the current model side by side, and updates the geometry. Information in Vyer that still applies is kept. The aim is to update the geometry, not to merge all the data from the two files.

If it doesn't work

There is no Drawing edit in Add new

Drawing edits are reported from a floor plan, which comes with the building's 3D model. Open a building that has one. Viewers cannot report them; see what each role can do.

I cannot change the status

The status, assignee and priority of a drawing edit are set by the people who correct drawings, not by the reporter. Add a comment if something has changed.

Next

• Work with work orders

• Add and place assets

• Get help and report a problem

🗺️ Every list in Vyer, such as assets, work orders or inspections, can be shown as a table. Choose its columns and their order, and make your layout the default for everyone.

The table is shown on a computer. On a phone the same lists are shown as a list without columns, so there is nothing to customize there.

Open the table

1. Click a topic in the side navigation, for example Assets or Work orders. The list opens beside the map. If it shows as a list of cards, click View table at the top.

2. Click the same topic again to hide the table and see only the map. The button above the map, Show map or Show model, switches the other way.

Click a row to open the item's detail card. A cell you can edit in place, such as a name or a data field, opens for editing when you click it instead.

Choose and reorder the columns

1. Click Customize above the table. The Columns panel opens.

2. Tick a column to show it, untick it to hide it. Drag a column up or down to change the order.

3. Close the panel. The layout is saved as you go, for you, for this list, in this organization. You see it again on any computer you sign in from.

A data field column shows how many items in the list have a value in that field. Add data field at the bottom of the panel creates a new data field for the items in the list. See Create a data field.

A dot on the Customize button means your layout differs from the organization's. Reset to default in the panel takes you back to the organization's layout.

Sort and move from a column

Open the menu on a column heading to Sort ascending or Sort descending, or to Move left or Move right. The sort is part of your saved layout. In the asset table, Include in marker label shows that column's value under each asset's name on the floor plan.

Set the layout for everyone

Admins and Owners can make a layout the default for every member of the organization.

1. Arrange the columns the way the organization should see them.

2. Click the three dots next to Columns at the top of the panel and choose Save as organization layout.

Members who have not customized the list see the new layout straight away. Members who have keep their own layout until they click Reset to default. Remove saved organization layout in the same menu puts the list back to the app's own default for everyone.

Arrange a table in Settings

The tables in Settings, such as Sites, Asset types, Inspection types, Data fields and Public forms, have their own controls above the table instead of Customize.

• Search with the search icon or Ctrl+F. Filter, or F, adds a filter, shown as a chip above the table.

• Display settings, or Shift+V, sets the grouping, the sorting and the Display properties, the columns the table shows. Outside Sites, Save as default makes the current settings your own default, and Reset goes back to it. These defaults are yours alone; there is no organization layout here.

• Drag the edge of a column heading to resize it. Column widths, the search and the filters are kept in this browser for when you come back.

• Click a cell to change it in place, and copy, paste or delete the value of the selected cell. Click the name to open the item.

• On Members, Asset types, Inspection types and Data fields, a totals row at the bottom sums up what the table shows.

On a phone, only Sites and Members show a table, and their filters and choices open from the bottom of the screen.

If it doesn't work

There is no Customize button

The table and its settings show on a computer. On a phone or a narrow window the list has no columns to customize.

Save as organization layout is grayed out

The menu saves the layout you have changed. It is grayed out while your layout is the same as the organization's.

The three-dot menu is missing

Only Admins and Owners can set the organization layout. See what each role can do.

Next

• Find and filter assets

• Create data fields

• Export from Vyer

📊 See how much work is open, what is overdue and how fast tenants get an answer, for the whole portfolio or one site. Every figure on the Dashboard opens the list behind it.

Click Dashboard in the side navigation, or tap Dashboard in the bottom bar on a phone.

Choose what it covers

• Site and building: use the selector at the top. With nothing selected the figures cover the whole organization; pick a site or a building to narrow them. My sites sits first in the list.

• Period: the chip at the top offers All, Today, Yesterday, Last 7 days, Last 30 days, This month and This year. It applies to the cards whose title ends in the period, such as Active tasks created this month.

• A card's menu has Refresh to reload that card.

What the cards show

• Active tasks: work orders and work requests that are Open, In progress or On hold, and how many are Overdue.

• Active inspections: how many start within a week, are ongoing, or are overdue.

• Tasks by category: work requests by the category the reporter chose, which is why a wrong category is worth correcting.

• Response time for work requests and Closure time for work requests: the average time from creation to the first response, and from creation to completion.

• Top active sites, Top contributors and Top trending assets: where the work happens, who does it, and which assets get the most attention. Number of changes made counts edits over time.

• Total assets, Total net area in square meters, Buildings with indoor maps out of the total, and Platform sessions.

Click through

Every figure and every slice of a chart is a link. Click the overdue count and the Work orders list opens with that filter on, ready to assign, batch edit or export. Click a top asset and its detail card opens.

If it doesn't work

The numbers look too low

Check the period chip and the site selector. All and no site selected show the whole organization.

A card says no data available

Nothing matches the period and site you chose. Widen the period.

Next

• Work with work orders

• Work with work requests

• Find a property and open a building

🗓️ Set up an inspection once, and Vyer creates each round on its start date, assigns it and tells whoever does it. You need the Editor role or higher.

Create the inspection

1. Click Add new in the toolbar at the bottom of the map and choose Inspection, or Add new at the top of the Inspections topic.

2. Select a location for the inspection: the whole site, one building or one floor.

3. Select or create an inspection type, for example Fire safety inspection or Filter change. A new organization starts with a set of types; Admins and Owners add more on the Inspection types page in Settings. Manage inspection types in the same picker takes them there and closes the new inspection.

4. Click Add inspection. Give it a title and, under General instructions, write what applies to the whole round.

Add the tasks

• Import tasks adds one task per asset: pick the asset types under Select types to import, and every asset of those types on the location becomes an inspection task, with the type's default instructions and subtasks.

• Add inspection task adds a single check: name it, write Instructions, and place it on the map or connect it to an asset or a space. For a check on the building as a whole, such as its facade, pick the building under Location instead of a floor.

Give a task Subtasks to collect answers: a checkbox, a text, a number or a list of options. A subtask marked mandatory has to be filled in before the task can be completed. Save instructions and subtasks for the asset type makes what you wrote the default for every future task of that type. Reorder with Move up and Move down, or Group inspection tasks by floor.

Set the schedule and the assignee

1. Click Edit inspection schedule. Set the Start date and the Length the round may take, in days, weeks, months or years.

2. Choose how often: Every day, week, month or year, every other, or every few, on chosen weekdays or a day of the month. Choose Schedule by start date or due date. Leave it Non-recurring for a one-off.

3. The card shows Next inspection will be created automatically on the start date, with its due date. To start a round today, click Start inspection now.

4. Set the Assignee. They get an email when a round is created and assigned, and see it under Inspections.

Reuse it

Copy inspection in the three-dot menu copies the inspection to one or more sites you pick under Location, with its type, instructions and schedule. Include inspection tasks takes the tasks and their subtasks along; tasks placed on the map or connected to an asset only follow a copy within the same site. Import inspection tasks adds one task per asset of the types you pick on each new site. The copy is named after the site and the inspection type, has no assignee yet, and starts without data field values.

If it doesn't work

Import tasks finds nothing

There are no assets of those types on the location yet. Place the assets first, then import.

The assignee has not heard anything

A round is created on its start date, not when you save. Check the date on the card, or click Start inspection now.

I cannot add an inspection type

Admins and Owners manage inspection types. Ask one, or pick an existing type.

Next

• Carry out an inspection

• Set up a statutory inspection

• Work with work orders

⚖️ Inspections required by law come with fixed dates and an auditor who will ask for the protocol. Keep them in one place with their dates, and find them with one click.

Mark the type as statutory

1. In the account menu, click Settings, then Inspection types under Organization. You need the Admin or Owner role, on a computer.

2. Click the type's name, or add one with Add inspection type, and switch on Statutory inspection under Settings on its page.

In the table, the Statutory cell does the same, and ticking several types offers Mark statutory.

A new organization starts with a set of types, several already marked statutory, such as Ventilation inspection, Elevator & lift and Electrical audit. Check them against what applies to your buildings and your country.

Set up the inspection

A statutory inspection is set up like any other: pick the location and the type, add the tasks, set the schedule to the interval the rule gives you, and set the Assignee, often the contractor or inspector who performs it. See Set up an inspection. An external inspector needs a member account on your sites; see Invite a member.

Find them with one click

In Inspections, the inspection type filter groups every statutory type under Mandated inspection, so one choice lists everything required by law across the selected site or the whole portfolio. Filter on Status to see what is Upcoming and what is Overdue; an inspection past its due date shows as Overdue from the next day.

Keep the protocol

When the inspection is done, put the record where the auditor will look. Under Attachments on the inspection, click Add new and upload the protocol as a PDF or photos. A report that lives elsewhere goes under Link; it opens in a new tab from the card. Photos taken during the round stay on the task they belong to. If Kiwa performs the inspection in Sweden, the protocol arrives on its own. See Connect Kiwa and Q3web.

If it doesn't work

I cannot switch on Statutory inspection

Inspection types are managed by Admins and Owners. Ask one to mark the type.

An inspection is missing under Mandated inspection

Its type is not marked statutory. Mark the type, and every inspection of that type follows.

Next

• Set up an inspection

• Carry out an inspection

• Invite your colleagues

📋 When an inspection is assigned to you, walk its tasks and complete the round, on a computer or on your phone.

Open the inspection

1. Click Inspections in the side navigation, or on a phone tap the Inspections topic. Filter on Status to find yours: Upcoming, In progress, Overdue or Completed. The email An inspection was assigned to you takes you straight there.

2. The inspection lists its tasks, each placed on the floor plan or on a whole building. Click a task to see where it is. Group inspection tasks by floor sorts them the way you will walk. Tasks on the building as a whole come under Whole building. Show instructions opens what the person who set it up wrote.

3. Going somewhere without signal? Download the inspection first. See Download an inspection.

Resolve each task

1. Open a task and read its Instructions. Fill in the Subtasks: a checkbox, a text, a number or a choice from a list. A subtask marked mandatory has to be filled in before the task can be completed.

2. Write what you found under Document what you found and Add a photo if it helps the next person.

3. Click Mark complete. A task you cannot do today gets Skip task instead.

4. Found a fault? Click Add work order on the task. The work order is placed with the task and linked to the inspection, so it can be fixed after the round without losing where it was.

Changed your mind? Reopen task clears its subtask values and note; photos and work orders stay.

A number or text you enter in a subtask, a meter reading for example, stays on the task: open the task later to read it. The Excel export of inspections lists the tasks and their status, not the values.

Complete the round

When every task is resolved, the inspection reads Every task is resolved. The inspection can now be completed. Click Complete inspection. With tasks still open, the dialog says how many and offers Complete all or Skip tasks. Completing needs a connection. The status can be changed back later if something was missed. A signed protocol goes under Attachments on the inspection with Add new.

If it doesn't work

Mark complete is grayed out

A mandatory subtask is still empty. Fill it in first.

Complete inspection is not available

You are offline. Finish the tasks, go online, and complete the inspection then.

The list says no inspections exist at this site

Inspections are set up per site, building or floor. Check that the right site is selected. If there are none, ask an Admin or Editor to set one up. See Set up an inspection.

Next

• Work offline on your phone

• Work with work orders

• Set up an inspection

📨 A work request is what a tenant or visitor reports through your public form, placed where they marked it. Take it from Open to Completed and keep the reporter informed on the way.

Where requests arrive

A work request is submitted through the public reporting form, without a Vyer account. It appears under the Work orders topic with the type filter set to Work requests, on the site the form belongs to.

Who is told depends on each member's own settings: on the Notifications page in Settings, under Work requests, choose whether to get an email when a new work request comes in (Public form) and whether to be added as a collaborator on every new one. Each is No, My sites only or All sites. See Choose which emails you get. A reporter who left an email address gets an automatic confirmation.

The card shows the Reporter with the contact details they gave, the Category they picked, their description and photos, and the marker they placed. Correct the category if they picked the wrong one; the Dashboard counts requests by category.

Handle it

A work request has the same card as a work order: set an Assignee, Priority and Due date, add Collaborators, connect it to an asset, a space or an area under Relation, and write internal notes under Add a comment.... Comments are for members; the reporter never sees them.

Change the Status from Open to In progress, On hold, Completed or, for a request that is not yours to fix, Rejected.

Keep the reporter informed

When you change the status, a dialog opens with a ready-made message, such as The issue you reported is now in progress in your site. Edit it if you like and click Save & send email, or close the dialog to change the status without writing.

To write at any other time, open Communication with reporter on the card and click Send new message. Every message sent is listed there. Messages go by email to the address the reporter gave; a reporter who left none cannot be reached.

Reporter messages can be switched off for an organization, a site or a building. The card then says Reporter messages are disabled for this issue.

Close or remove it

Set the status to Completed when the job is done. Only Admins and Owners can Delete work request; everyone else keeps it as a record. Edit public reporting form in the card's menu opens the form the request came from.

If it doesn't work

No email arrived when a request came in

Check your own choice on the Notifications page in Settings, and whether the site is under My sites if you chose My sites only.

The reporter did not get my message

The reporter left no email address, or reporter messages are switched off for this site. Look for the note on the card.

I cannot delete a request

Deleting is for Admins and Owners. Set the status to Rejected or Completed instead. See what each role can do.

Next

• Work with work orders

• Edit your profile and preferences

• Roles and what you can do

🛠️ A work order is one job placed on the floor plan, with who does it and by when. On a phone, see Create a work order from your phone.

You need the Editor role or higher. Viewers can read and comment.

Create a work order

1. Open the site, building or floor where the job is. Click Add new in the toolbar at the bottom of the map and choose Work order, or click Add work order at the top of the Work orders topic. With no site selected, the Add new dialog asks for a Site and Building first.

2. A banner reads Click the map to place work order. Click the spot on the floor plan, a space or an asset. To create it without a marker, click Skip in the banner.

3. The work order opens in its detail card with the status Open. Click Name your work order and type what is wrong.

Fill in the details

• Assignee: the member who does the job. They get an email with a link to the work order.

• Priority: Low, Normal or High.

• Category: what kind of fault it is, from Heating/Cooling/Ventilation and Water/Drainage to Elevators, Cleaning and Other. The same list is used for work requests and as a filter.

• Due date.

• Description: what needs to be done, for whoever does it.

• Collaborators: members who follow the work order and get its notifications.

• Relation: the asset, space or area the job is about, so it shows on that item too. Use Link asset or room or Link area.

• Add image, and the Data fields your organization has added to work orders.

Keep it moving

Change the Status from Open to In progress, On hold or Completed. Everyone with access to the site can write under Add a comment...; Editors can also add photos. The creator, the assignee, the collaborators and anyone who has clicked the bell (Receive notifications about activity on this work order) get an email. It goes out when the status, priority or assignee changes, when the work order is completed and when someone comments. Several changes within a short time arrive as one summary email. You never get an email about your own change.

Find the ones that matter

The Work orders topic lists every work order on the selected site, building or floor. Filter on Status, Priority, Category and Due date, with shortcuts for Today, This week, Next week and Past. With a site open, filter on Area too. Switch to the table view to edit many at once. The Area column shows each work order's area and lets you change it. Click Export to download the current list as an Excel file.

More options

The three dots on the detail card hold Relocate, Clear position, Convert to drawing edit, Export as a PDF of the floor plan with the work order marked, and Delete work order. Edit data fields is for Admins and sets which data fields every work order carries.

If it doesn't work

There is no Add new or Add work order

Viewers cannot create work orders. Ask an Admin in your organization to change your role. See Get access when something is missing.

Clicking the map does nothing

On a floor plan the click has to land on the drawing, a space or an asset, not on the empty area around it. Or click Skip to create the work order without a marker.

The status or due date is grayed out

Some organizations let only Admins change the status or the due date. Ask an Admin.

Nobody got an email

Only the creator, the assignee, the collaborators and members who clicked the bell are notified, and never about their own change. Several changes in a short time are bundled into one email.

Next

• Create a work order from your phone

• Work with work requests

• Roles and what you can do

💬 Onboarding is an add-on service: a guided start where a project manager from our customer success team leads the work with you. It applies if your organization has onboarding in its Order Form.

What onboarding is

Onboarding runs for a limited period, stated in your Order Form. We act as your consultant and project lead. Together we choose a selection of sites and set up ways of working there that become good examples. Your teams then use the same methods across the rest of your portfolio.

Your contacts at Vyer

• Account manager: your organization's contact at Vyer, named in your Order Form. Your contact person has a direct number to them.

• Project manager: someone from our customer success team who leads the onboarding work with you.

What we do

The exact plan is agreed at the kickoff. It usually includes:

1. Kickoff meeting: your current systems, integrations, which processes to start with, contact persons per site, and what you need to report on.

2. Training for your teams and key users. We train groups rather than individual users.

3. On-site visits and inventory at the selected sites. Each visit starts with a short digital check-in, so the time on site is well spent.

4. Import, where it fits: we may suggest that Vyer imports your data. We decide this together, after comparing options and making sure the data is good enough to import.

What your team does

• Appoint a project owner on your side.

• Name contact persons, including people at the selected sites.

• Make the right people available for kickoff, training and visits.

• Share access and material, such as drawings, site lists and exports from other systems.

What onboarding doesn't include

Unless your Order Form says otherwise:

• Ongoing operational work in Vyer

• Registering data outside the selected sites

• Inviting users on your behalf

Your organization keeps ownership of its data throughout. We show how and set up good examples. Your teams carry the work forward, so the knowledge stays with you.

When onboarding ends

Onboarding ends on the date in your Order Form. After that, you get help through regular support. You can extend the period. An extension is ordered on a separate Order Form through an account manager at Vyer.

Next

• What Vyer support includes

• Invite your colleagues

• Roles and what you can do

💬 Every Vyer customer can reach our support team. Here is what we help with, and what stays with your organization.

Reach us

Chat with us in the Vyer app or email support@vyer.com. For opening hours and every way to reach us, see Contact us.

What we help with

• Features: how a feature works and how to use it in your daily work.

• Setup: data fields, asset types and categories that fit how you work, and advice on good practice.

• Problems: something that doesn't work as expected. See Get help and report a problem for what to include.

• Finding your way: where something is in Vyer, or which help article covers it.

• Ideas: we pass your feedback to the product team. We can't promise that a suggestion is built, or when.

What stays with your organization

Your organization owns its data in Vyer. To protect it, support doesn't:

• Invite users or change roles. An Admin in your organization does that. We show you how.

• Delete information. Deletion can't always be undone, so your own users do it.

• Enter data for you. Your team knows your sites and keeps the data accurate.

• Decide how you work. Take that to the people responsible in your organization. We share tips and show how it's done in Vyer.

We don't build custom features for one customer. Feedback from all customers shapes how Vyer develops.

Need more than support?

With our onboarding service, a project manager from our customer success team plans and drives your start with you. See How onboarding works.

Next

• Report a bug or suggest an improvement

• Roles and what you can do

• Your data at Vyer

💬 Found something that doesn't work, or have an idea that would make Vyer better? Tell us in the chat.

Report a bug

1. Open the chat. On a computer, click the chat icon at the bottom right. On a phone, tap More, then Chat and support.

2. Describe what you were trying to do, what happened, and what you expected.

3. Say where it happened: the site, building and floor, or paste the link from your browser's address bar.

4. Attach a screenshot or a screen recording.

5. Say which device and browser you use.

We look into it, show you a way around it if there is one, and pass confirmed bugs to the product team.

Suggest an improvement

Write your idea in the chat. Tell us what you want to do and why, not only the feature you have in mind. That helps the product team find the best solution.

We read every suggestion and pass it on. We can't promise that a suggestion is built, or when. We don't build custom features for one customer, but feedback from all customers shapes what we work on next.

Follow what's new

New features and fixes are listed in the changelog.

If it doesn't work

If the chat doesn't open, email support@vyer.com with the same details.

Next

• Get help and report a problem

• What Vyer support includes

💬 Your organization owns its data in Vyer. Here is where to read how it is stored, and how to get it out.

Who owns the data

Everything your organization adds to Vyer belongs to your organization. That is why your own users invite colleagues, enter data and delete information, and Vyer support doesn't do it on your behalf.

Storage and retention

Where your data is stored, and how long it is kept after an agreement ends, is described in our Data Processing Agreement.

Get your data out

• Lists: on a computer, open a list and click Export to download it as an Excel file. See Export from Vyer.

• BIM files: your models can be made available in Vyer or in another file management system. Ask your organization's Admin or Vyer support how it is set up for you.

Changes and deletion

Every change to an asset or a space is logged, so you can see what changed. See See what changed on a site. Deletion can't always be undone, so only your own users delete information.

Next

• What Vyer support includes

• Roles and what you can do

📞 Reach the right person at Vyer: support for help using Vyer, an account manager for your agreement, or our sales team if you're not a customer yet.

Get help using Vyer

Sign in at app.vyer.com to open the chat.

• On a computer: click the chat icon at the bottom right of the app.

• On a phone: tap More, then Chat and support.

• By email: write to support@vyer.com, even if you can't sign in.

The chat is the fastest way to reach us. We answer on weekdays, 09:00 to 17:00 Swedish time, in Swedish and English, and usually reply within 3 minutes. Outside those hours, leave a message and we'll reply when we're back.

Tell us what you were trying to do, where in Vyer it happened, and add a screenshot. For the full checklist, see Report a bug or suggest an improvement.

Get help with your agreement

Your organization has an account manager at Vyer, who is your contact for the agreement: ordering a 3D model of a building, extending onboarding or changing your plan. Your organization's contact person has their direct number.

Not a customer yet?

Click Book a demo at the top of vyer.com to talk to our sales team. You'll find our plans on the pricing page.

Can't sign in, or the chat doesn't open?

Email support@vyer.com with the same details. For sign-in problems, see Sign in to Vyer.

Next

• What Vyer support includes

• Report a bug or suggest an improvement

• How onboarding works

🧰 Vyer slow, stuck or showing old information? Try these fixes in order, quickest first.

Reload the page

Many problems are a stale view, and a reload fixes them. When a new version of Vyer is ready, the app says Update installed. Reload to apply it. Click Reload.

Close other Vyer tabs

Keep Vyer open in one browser tab or window. Clearing stored data, the next step, doesn't work while Vyer is open in another tab.

Clear stored data

Vyer keeps a copy of your data in the browser so it works offline. If the app is stuck or shows old information:

1. Open Settings from the account menu: your organization's logo on a computer, More on a phone.

2. Click Advanced settings.

3. Under Data settings, click the delete icon next to Clear all stored data, then Clear and sign out.

If Vyer doesn't open at all, go to app.vyer.com/reset instead. It does the same thing. Either way the stored copy of the app goes too, so you get the latest version when you sign in again.

⚠️ This signs you out and removes everything Vyer stored in this browser, including inspections downloaded for offline use and any changes that have not synced yet. Go online and let the app sync before you clear. Your data on the server is not affected.

Update your browser

Use an up-to-date Chrome, Edge, Firefox or Safari. If the 3D model shows as an empty area, the browser's hardware acceleration is off; see Turn on hardware acceleration.

Restart your computer or phone

A restart frees memory and closes what has been running in the background since the last one.

Lower the detail level

On an older computer or phone, the floor plan can stutter. On a computer, open the three-dot menu in the toolbar at the bottom of the map, choose View settings and set Detail level to Low. On a phone, tap Layers, open Map interactions and choose View settings. See Choose the view settings.

Work offline where the signal is weak

The map and the 3D model load over the network, so a weak connection makes Vyer slow. If you work where the signal drops, download the inspection before you go in. See Work offline on your phone.

If it doesn't work

Nothing above helped

Contact us. Say which device and browser you use and what you have tried, so we don't ask you to do it again. See Contact us and what to include.

Next

• Get help and report a problem

• Which devices and browsers work with Vyer

• Contact us