🛠️ Your Inbox collects what concerns you, such as a work order assigned to you or a comment on one you follow. A red dot on the bell tells you when something new has arrived.
Open the Inbox
On a computer, click Inbox in the side navigation, or press I. On a phone, tap Inbox in the bottom bar. Items are grouped under Today, Last week and Earlier, unread ones shaded, with more loading as you scroll. Opening the Inbox clears the dot.
What lands there
A work order or work request you follow is created, changes status, priority or due date, gets a photo or a comment, or is assigned to you.
You are added as a collaborator.
An inspection is created for you, renamed, gets a new due date or is assigned to you.
Reminders: This work order is due, This inspection is due, Warranty expires, and the reminders set on dates. See Set reminders.
Act on an item
Click an item to open the work order, inspection or asset in its card. It is marked as read. The check-all icon at the top, Mark all as read, clears everything at once. An item about something you no longer have access to disappears from the list.
Inbox and email
The same events reach you by email. The first one comes right away. Anything that follows within 10 minutes is bundled into one digest, You have N new notifications waiting for you, with a View inbox button, and an item you have already read in the Inbox is left out. Comments always come straight away.
Under Email preferences in Profile settings, you choose whether to get an email when a new work request is created, and whether to be added as a collaborator on every new work request, for all your sites or only My sites. See Choose which emails you get.
If it doesn't work
No dot, but there are new items
The app checks for new items every 30 seconds while it is online. Open the Inbox to see the latest.
Too many emails
Set both work request preferences to No or to My sites, and leave work orders you do not need to follow by clicking the bell on them.
