Visual Fault Reporting — Find the Issue on the Map

Today there are countless apps and services that make our daily lives easier by using our exact location to quickly deliver what we need. Vyer's operations and property management system is built on the same successful concept, enabling users to report faults on a map and order remedial work directly to the location.

In most fault reporting systems, the person submitting the report describes both the fault and its location in words. Descriptions that are too vague can sometimes make it difficult for the contractor carrying out the work to find the right place.

Vyer's public fault reporting form also gives tenants the ability to report faults directly at the location where action is needed. The person submitting the report first selects which floor is affected, and can then mark the exact location of the fault in the map view.

Reports automatically become visible in the digital twin on the Vyer platform, while a notification is sent to the responsible member of staff, who can quickly order remedial work to the location.

In addition to making it easy for tenants to report faults, the system enables faster troubleshooting and resolution — resulting in more satisfied customers. Search for or click on a component in the map to view its work order history.

Search for or click a component on the map to see its work order history.

Mälarenergi and Gasklockan

Mälarenergi, which handles operations and property management for housing company Mimer's property Gasklockan, began using the first version of Vyer's public fault reporting form during the autumn to collect fault reports from tenants. The team sees several benefits from the new map functionality.

"It's great to get an overview of where in the building the problem is. The person submitting the fault report can take responsibility for getting it right from the start — that reduces the risk of misunderstandings and follow-up questions. When tenants can receive automatic updates and track their case, we'll also save a lot of time."
— Stefan Wahlby, Technical Property Manager at Mälarenergi