Proactive Property Management at Heba

Fredrik Melander, property manager and PropTech coordinator at Heba Fastighets AB, explains how Heba works after digitalising their properties.

Property management has long been about reacting. Every unnecessary trip isn't just lost time. It's energy, focus and resources that could have gone into management that is both efficient and proactive.

The solution is straightforward. Heba has made information available where it's needed. Searchable. Location-based. Directly in the mobile phone.

The property in your pocket before the visit

The alarm goes off, someone heads out, realises they've brought the wrong tools, drives back, heads out again.

Heba has solved this. Before a technician visits a property, they open Vyer. Everything is there virtually, which equipment is involved, where it's located, model numbers and warranty cases. The right tools can be brought from the start. The right questions can be asked.

"With Vyer we get the opportunity to visit the property virtually before heading out. We can bring the right things from the start and avoid unnecessary trips." — Fredrik Melander

The conditions for proactive property management

The phone rings. It's a contractor on site looking for the filter that needs replacing. With the property's digital twin, Heba can guide the contractor directly from the office. Where do you pick up the keys? Where is the ventilation unit? The answers are in the system, not in a binder or in someone's head. It saves a visit and travel time that can now be spent on effective management.

It also creates the conditions to understand your property before something goes wrong, not after. Knowledge about the building now lives in the system, not with a single person who's gone on holiday.

"With Vyer we have all the conditions to work in a much more proactive way. It saves driving and frees up time for what actually matters." — Fredrik Melander

That's how Heba works with property management today, digitally and proactively.