The industrial property Navet has housed everything from a car workshop to a school since the 1950s, before being developed into today’s modern office building. Today, the building also has a digital twin from Vyer that is used to streamline operations and management.

"As a user, it is great to have a product that I both benefit from and can help influence," says Stefan Wahlby, technical manager at Mälarenergi.

Together with his colleague Lars Andersson, he is responsible for ensuring that everything in the property functions as it should for both tenants and visitors, while also focusing on developing sustainable processes for their own management work.

With a net area of nearly 24,000 square meters, Navet is a gathering place for nearly 800 employees spread across five companies. When the tenants moved into the building, fault reports were documented in spreadsheets, which was both cumbersome and time-consuming for management.

"We received nearly 500 fault reports that we collected in an Excel file," recalls Stefan Wahlby.

Location-based issue management and fault reporting with a digital twin

The solution came in the form of Vyer's platform with a digital drawing of the property, as well as features to manage cases and fault reports from tenants, among others.

"It's user-friendly for both the person reporting the fault and considerate on the other end for us as recipients," says Lars Andersson.

The tenants themselves mark faults on a digital drawing of the property via a public form on the website. The reports become automatically visible in the digital twin in Vyer, while a notice is sent to the responsible staff.

"We have gained a better understanding of where in the building the problems are located and usually don’t need to call the person who made the fault report, which saves us time," says Stefan Wahlby.

Proactive management with checklists and reminders for rounds

"The history of faults and actions is also valuable to us. It allows us to see if certain faults are recurring and make decisions based on that," says Lars Andersson.

Better grounds for the analysis of recurring problems make it easier, for example, to detect the need for new routine self-inspections, such as clearing roof drains to avoid stagnant water on the roof.

"As a user, it is great to have a product that I both benefit from and can help influence," says Stefan Wahlby.

But the digital platform creates and maps out the different types of rounds and inspections that they need to perform or order from external contractors. Work orders are created automatically when a potential deficiency is reported, so they can quickly take necessary actions.

"It's good to get an overview of everything that needs to be done and to receive reminders when it's time. Take battery changes for the pinch protection on the gates as an example; if you can’t get the gate open and need to call someone to troubleshoot, it can go up to 2500 kronor in emergency costs, while changing a battery costs 25 kronor. Preventing problems saves both time and money, we have learned that the hard way," says Stefan Wahlby.