The Infraservice company Mälarenergi manages nearly 40,000 square meters of building space. During the spring, they have started using Vyer's platform for digital 3D drawings and handling reports of issues for one of the properties they manage.

"It’s great to get an overview of where the problem is in the building," says Stefan Wahlby, technical manager.

The introduction of the new system is part of a larger pilot project that the property company Mimer has initiated, focusing on modernizing drawing materials through transformation into 3D drawings for a larger number of properties.

The 20,000 square meter office property Navet also lacked a smart digital solution for handling cases but has now started using the Vyer platform for this.

"Last year, when the building was newly moved in, we received 500 reports of issues just for Navet. We collected everything in an Excel file, so it became quite cumbersome," explains Stefan Wahlby, who is the technical manager at Mälarenergi, which manages the property.

With the new system, reports of issues are now registered in the 3D drawings, which serve as digital maps of indoor and outdoor environments. Just as in traditional systems, the cases can be sorted into a table view, but in addition, operations and management also get a visual overview of where in the building actions should be performed using the maps.

"There are so many little nooks that there are some contractors who need guides to find their way around, and it’s not always very smooth. Being able to send them a link with a description of the case as well as the location so they can easily find it will be a big help."

The platform also makes it possible to communicate with employees and external contractors about cases and actions, directly related to the location or equipment where it was reported.

An important part of the upcoming change work involves changing habits and routines internally, according to Stefan Wahlby.

"If I enter a report of an issue, they receive an email and then they may have gone and looked at it, instead of calling to say that this needs to be done, so it’s essential that everyone starts using the system."

What effects do you see that Vyer will have on the operations and management of Navet?

"All of this is aimed at facilitating our work. It’s convenient to be able to send a report of an issue directly to the contractor who is supposed to solve something instead of writing an email. If tenants can receive automatic feedback and follow their case, we will save time."